Assistant Director, Ticket Sales & Retention

Auburn University; Auburn (AL); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Auburn University is seeking a dynamic Ticket Sales and Retention team member to drive revenue by promoting a full portfolio of ticket plans and experiences. You will engage with donors, faculty, students, and fans to deliver first‑class service at every touchpoint and align with the Tigers Unlimited to enhance loyalty.

You will conduct outbound calls for full season, mini plans, group and single-game tickets, renewals, and group promotions, while working flexible hours including weekends and

Qualifications

• Bachelor's degree required.
• Minimum 1 year in ticket sales or customer service.
• Strong communication and relationship-building skills.

Responsibilities

• Make daily outbound calls to sell season, group, and single-game tickets.
• Renewal calls and cold leads to generate sales.
• Develop relationships with donors, faculty, staff, students, and fans.
• Provide excellent service and manage ticket holder accounts.

Skills

Customer service

Sales skills

Education

Bachelor's degree

Job description

Overview

Be part of the energy behind Auburn Athletics—where every connection counts and every gameday experience matters!

As a key member of the Ticket Sales and Retention team, you’ll build meaningful relationships with donors, faculty, staff, students, and fans while delivering first‑class service at every touchpoint. In this role, you’ll drive revenue by promoting a full portfolio of ticket plans and experiences, working in alignment with the ticket priority system and Tigers Unlimited to enhance engagement and loyalty across the Auburn family.

Responsibilities

• Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball, and gymnastics and makes follow‑up calls to ticket holders who communicate concerns and issues they've experienced.
• Calls current and previous ticket buyers to execute renewal plans and strategies and cold‑call new leads to generate sales.
• Cultivates current and past groups and new prospects to generate sales.
• Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
• Works all home football game days and other athletic home events as determined by the Director of Ticket Operations and Assistant Athletics Director for Ticketing to service ticket buyers.
• Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face‑to‑face meetings and tours.
• Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
• Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
• Works closely with the Director of Ticket Operations to create new revenue‑generating ideas.
• The job requires the ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities.

Qualifications

• Bachelor's degree
• 1 year of experience in ticket sales or customer service experience.

Desired Qualifications

• Experience in intercollegiate or professional sports ticket sales is desired.

Contract Type

Continuing

Why Work at Auburn?

• Life‑Changing Impact:Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top‑ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone:Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

Posted Date

9/2/2026