Assistant Director, Student Services

asu; United States; Hybrid; USD 70,000 - 80,000; Full time

Job summary

Arizona State University (ASU) seeks an Academic Advising Manager 2 to oversee the undergraduate advising team at the West Valley campus in Glendale, AZ. The role is full-time with a hybrid work option and typical hours Monday–Friday 8AM–5PM, with occasional nights and weekends when needed.

The successful candidate will supervise staff, contribute to recruitment and retention efforts, and collaborate with college and university committees to advance student services and enrollment goals.

Qualifications

• Bachelor's degree and five years of experience in the area, including two years of managerial experience.
• Experience suitable to the field and meeting minimum qualifications as described in the posting.

Responsibilities

• Supervises all programs within a department or a unique program at the college, campus, or university level.
• May provide direct academic advising up to 50% of work week as needed.
• Provides recruitment/retention and/or other student support functions as needed.
• Represents the college/department on committees and with external stakeholders.
• Develops work plans, policies, and reports in line with unit objectives and funding constraints.

Skills

Supervisory experience

Leadership

Communication

Policy implementation

Education

Bachelor's degree

Job description

Job Profile: Academic Advising Manager 2

Job Family: Academic Advising

Time Type: Full time

Max Pay - Depends on experience: $80,000.00 USD Annual

Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Salary Range: $70,000 - $80,000 per year; DOE

Location: Arizona State University, West Valley campus 4701 W. Thunderbird Rd, Glendale, AZ 85306

Job Description:

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU's West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU's West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as the business need allows.

Essential Duties:

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Identifies campaign and engagement strategies to increase enrollment and persistence of our undergraduate populations.
• Meet all goals as assigned by the college, university, and ABOR.
• Participates and supports all activities for the undergraduate campus and online populations that require leadership support.
• Consistently demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.
• Effectively influences a supportive, positive, and inclusive culture; focusing on excellence and accountability.
• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
• Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Develops work plans, policies, and reports in accordance with established unit and department objectives and funding limitations as directed.
• Recommends and monitors compliance with department policies and procedures.
• Builds effective rapport with internal and external stakeholders and identifies opportunities for improvement and/or efficiencies in alignment with the university mission.
• Communicates with other department and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.
• Other duties as assigned

Desired Qualifications:

• Master's degree preferred
• Direct experience with supervising undergraduate academic advisors in a higher education setting
• Direct experience in undergraduate academic advising in a higher education setting
• Demonstrated knowledge of the principles and practices related to academic advising
• Supervisory experience in a higher education setting, specifically within academic advising
• Proven experience fostering an environment that positively influences productivity and employee retention
• Demonstrated knowledge of management and supervisory principles and practices
• Experience in taking initiative and problem solving and/or making decisions independently
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention
• Experience in effectively managing, supervising, and evaluating assigned staff, specifically academic advisors
• Experience in establishing and maintaining effective working relationships
• Demonstrated knowledge of service standards, practices, and business acumen
• Demonstrated critical thinking and applied skills in emotional intelligence in performance management and conflict resolution
• Demonstrated professionalism and effective communication; verbal, non-verbal and written
• Evidence of a strong understanding of service culture and accountability in a higher education setting, specifically in academic advising

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of t