Assistant Director, Student Advocacy & Support

Arizona State University; Tempe (AZ); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Tuition Reduction Program for staff

Low-cost health, dental, vision, and生活

Retirement program

Paid time for volunteer and desarrollo

10 Paid Holidays and vacation/sick

Wellness program

Disability and leave program

Employee assistance

ASU Discounts

Job summary

Arizona State University in Tempe is seeking an Administrative Operations Manager 1 to oversee routine department operations, monitor budgets, and implement strategic priorities for Student Advocacy and Assistance across campus locations.

Reporting to the Director, you will supervise staff, manage complex student casework, ensure FERPA compliance, and partner with university leaders to promote student well‑being, retention, and success.

Qualifications

• Bachelor's degree and three years of relevant experience, or an equivalent combination.
• Master's degree in Counseling, Social Work, Higher Education or related field is preferred.
• Experience with multi-campus supervision and staff development.
• Experience with complex case management and crisis response.
• Familiarity with FERPA and university policies.

Responsibilities

• Recruit, supervise, coach, mentor, and evaluate Advocacy Coordinator Seniors across multiple campus locations.
• Monitor for quality assurance, case documentation, and policy compliance.
• Serve as the primary escalation point for complex student situations and provide strategic direction.
• Build collaborative relationships with university leadership and community partners to enhance student support services.
• Lead team meetings, facilitate cross-campus communication, and ensure alignment with priorities.
• Manage a high-level caseload of complex situations across campus locations.
• Coordinate with teams to support students in crisis, Title IX/VAWA issues, and referrals.
• Provide consultation to students, faculty, and staff on student concerns.
• Support retention initiatives through proactive advocacy and intervention.
• Maintain confidential student information per policies and regulations.
• Serve on the Student Crisis Fund committee and contribute to divisional initiatives.

Skills

Staff recruitment

Coaching

Supervision

Collaboration with partners

Crisis response

Case management

Education

Master's degree in Counseling, Social Work, Higher Education or related field

Bachelor's degree

Tools

Maxient

Salesforce

PeopleSoft

Zoom Workplace

Job description

Arizona State University in Tempe is seeking an Administrative Operations Manager 1 to oversee routine department operations, monitor budgets, and implement strategic priorities for Student Advocacy and Assistance across campus locations.

Reporting to the Director, you will supervise staff, manage complex student casework, ensure FERPA compliance, and partner with university leaders to promote student well‑being, retention, and success.