Assistant Director, Loans

Arizona State University; Tempe (AZ); On-site; USD 48,000 - 59,000; Full time

Job summary

Arizona State University seeks an Administrative Operations Manager 2 to lead a department's operations, monitor the budget, and implement strategic priorities. You will prepare reports for senior management and oversee day-to-day administrative tasks.

The role requires a Bachelor's degree with five years of relevant experience, including two years of supervisory responsibility, and a strong focus on student-centered service within a regulatory framework.

Qualifications

• Bachelor's degree and five years of experience appropriate to the area, including two years of managerial experience.
• Experience in administration, budgeting, reporting, and staff supervision.

Responsibilities

• Manages intermediate to complex operations of a department and monitors budget.
• Oversees loan processing operations, including planning, coordination, and policy development.
• Supervises staff, prepares financial and administrative reports, and ensures compliance.

Skills

Budget management

Staff supervision

Financial aid knowledge

Policy development

Communication

Education

Bachelor's degree

Job description

Job Profile: Administrative Operations Manager 2

Job Family: Administrative Operations

Time Type: Full time

Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.

Job Description:

Under general direction, the Assistant Director, Loans provides administrative and operational leadership for Federal Direct Loan administration and related Title IV financial aid processes. Supports the planning, coordination, and oversight of loan processing operations, including origination, disbursement, reconciliation, adjustments, compliance monitoring, policy and procedure development, staff supervision, and system/process improvements. Serves as a resource to department leadership, staff, and campus partners to help ensure accurate, timely, compliant, and student-centered financial aid service.

Position Salary: $53,695 per year

Essential Duties:

• Assists in the management of the department and serves as a resource for the Director regarding requirements and trends in department.
• Supervises, trains, and evaluates assigned staff.
• Monitors work in progress and upon completion. Implements corrective action as required.
• Oversees and participates in planning, developing, and administering department budget.
• Prepares or coordinates preparation of financial and administrative reports; analyzes and interprets statistics, financial data, and management planning data for predicting resource needs and developing long range plans.
• Conducts and assists with the development of long- and short-range goals.
• Develops objectives, and activities based on department goals.
• Develops, maintains, and implements department policies and procedures.
• Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Represents the college/department and serves on various department and university committees.
• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
• Develops, implements, and evaluates department programs.
• Assists in the design, development, and coordination of projects.
• Resolves problems and issues affecting the department and recommends measures to improve the effectiveness and efficiency of the department.
• May act in place of the Director in that person's absence.

Desired Qualifications:

• Three or more years of progressively responsible experience administering Federal Direct Loans, including origination, disbursement, adjustments, cancellations, and reconciliation.
• Demonstrated experience administering federal Title IV financial aid programs, with particular emphasis on the Federal Direct Loan Program.
• Experience interpreting and applying federal financial aid regulations, institutional policies, and procedural requirements.
• Experience reviewing and resolving complex student financial aid eligibility and loan-processing issues.
• Demonstrated experience working with financial aid systems, student information systems, and federal student aid systems.
• Demonstrated organizational, analytical, problem-solving, and effective communication skills.
• Comprehensive knowledge of Title IV regulations and Federal Direct Loan eligibility requirements, including annual and aggregate loan limits, loan periods, cost of attendance, enrollment requirements, overawards, and resolution of conflicting information.
• Working knowledge of U.S. Department of Education systems, including Common Origination and Disbursement (COD), NSLDS, and FAFSA Partner Portal (FPP).
• Experience monitoring loan-processing operations to ensure accurate and timely origination and disbursement.
• Demonstrated ability to interpret new or revised federal regulations and translate regulatory requirements into operational policies, procedures, system requirements, and staff training.
• Experience developing, reviewing, and maintaining policies and procedures related to federal student loan administration.
• Experience identifying compliance risks, processing errors, over awards, overpayments, and implementing appropriate corrective action.
• Experience conducting quality-control reviews and maintaining accurate, complete, and auditable financial aid records.
• Experience collaborating with financial aid systems, compliance, student accounts/business services, enrollment services, and other institutional partners to resolve complex loan and student eligibility issues.
• Experience with financial aid system testing, implementation, upgrades, and process improvements.
• Demonstrated experience supervising, training, developing, and evaluating professional staff.
• Ability to manage multiple operational priorities and processing deadlines in a high-volume financial aid environment.
• Demonstrated commitment to student-centered service while maintaining institutional and regulatory compliance.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Evidence of effective communication skills.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values:

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: We recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement: Driving is not required for this position.

Location: Off-Campus: Other AZ Locations

Funding: No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.