Assistant Director, Strategic Driver Engagement

NYC Taxi & Limousine Commission; New York (NY); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

The NYC Taxi and Limousine Commission (TLC) seeks a Community Coordinator to lead driver advocacy and engagement initiatives in New York City. You will supervise the driver engagement team and develop a formal driver advisory group while coordinating with multiple agency divisions.

You will build relationships with community organizations and identify opportunities to address driver concerns, ensuring ongoing two-way dialogue with the agency. Evening/weekend outreach may be required.

Competenze

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Mansioni

• Supervise the driver engagement team responsible for the driver engagement efforts.
• Serve as a dedicated driver advocate and liaison, ensuring the perspectives, experiences, and concerns of drivers are consistently represented in agency planning and decision-making.
• Develop and maintain a comprehensive driver feedback loop that creates consistent opportunities for drivers to provide input, receive updates, and understand how their feedback is being addressed.
• Establish and manage driver focus groups, roundtables, advisory groups, listening sessions, and other engagement forums to gather meaningful feedback from across the driver community for TLC decision-making.
• Develop mechanisms to systematically capture, organize, track, and elevate driver concerns, recommendations, and emerging issues to the Assistant Commissioner of Engagement and Community Affairs
• Analyze feedback from multiple engagement channels to identify recurring themes, operational challenges, and opportunities for agency improvement.
• Coordinate with agency divisions to ensure driver feedback is referred to the appropriate teams, considered in relevant initiatives, and followed through to resolution or response.
• Communicate back to drivers on actions taken, policy or operational changes, and areas where additional input is needed, creating a continuous two-way dialogue between drivers and the agency.
• Build and maintain relationships with diverse driver representatives and industry organizations to ensure engagement reflects the breadth of the driver population.
• Support the development and management of a formal driver advisory group to provide ongoing industry insight and inform agency priorities.
• Establish regular reporting on driver engagement, key concerns, agency responses, and outstanding issues to help leadership monitor trends and engagement outcomes.

Formazione

Baccalaureate degree

Descrizione del lavoro

The NYC Taxi and Limousine Commission (TLC) seeks a Community Coordinator to lead driver advocacy and engagement initiatives in New York City. You will supervise the driver engagement team and develop a formal driver advisory group while coordinating with multiple agency divisions.

You will build relationships with community organizations and identify opportunities to address driver concerns, ensuring ongoing two-way dialogue with the agency. Evening/weekend outreach may be required.