Driver Engagement Advocate (Evenings & Weekends)

City of New York; New York (NY); On-site; USD 45,000 - 53,000; Full time

Job summary

City of New York's Taxi and Limousine Commission seeks a Community Associate to advance driver engagement and public outreach across New York City. This role blends field work with office collaboration to support community programs and policy initiatives.

You will meet drivers at airports, stands, and hubs, gather feedback, draft briefings, and coordinate with the Office of Community Affairs to ensure inclusive service.

Qualifications

• Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Responsibilities

• Reporting to the Assistant Director of Strategic engagement the Driver Engagement advocate will conduct regular field outreach with TLC drivers at airports, taxi stands, transportation hubs, restaurants, garages, and other driver hotspots throughout New York City.
• Build and maintain trusted relationships with drivers and driver organizations across the taxi and for‑hire vehicle industries.
• Develop briefings, talking points, assessments, engagement plans, and other materials to support agency priorities.
• Draft clear memos with updates, recommendations, and follow‑ups from every engagement to the manager and Assistant Commissioner for Engagement and Community Affairs.
• Report out updates at in‑person team meetings and provide driver feedback.
• Attend driver meetings, association meetings, community events, roundtables, listening sessions, and other industry gatherings.
• Engage directly with drivers to understand their experiences, concerns, challenges, and priorities.
• Monitor and engage with driver conversations across social media, messaging platforms, online forums, and other communication channels.
• Identify recurring themes and emerging issues affecting drivers and elevate those issues to agency leadership and relevant TLC divisions.
• Maintain a consistent feedback loop between drivers and TLC, ensuring that concerns are documented, tracked, and followed up on.
• Develop a strong understanding of TLC rules, policies, programs, licensing requirements, enforcement practices, and services affecting drivers.
• Come to driver engagements prepared with a working knowledge of current TLC initiatives, industry concerns, and relevant agency policies.
• Help connect drivers with appropriate TLC resources, information, programs, and agency staff.

Education

High school graduation or equivalent and three years of experience in community work or community centered activities

Job description

City of New York's Taxi and Limousine Commission seeks a Community Associate to advance driver engagement and public outreach across New York City. This role blends field work with office collaboration to support community programs and policy initiatives.

You will meet drivers at airports, stands, and hubs, gather feedback, draft briefings, and coordinate with the Office of Community Affairs to ensure inclusive service.