Driver Engagement & Field Outreach Lead

NYC Taxi & Limousine Commission; New York (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

The NYC Taxi & Limousine Commission (TLC) seeks a Community Associate to support the Office of Community Affairs with driver engagement and public outreach. The role emphasizes field work, listening to driver concerns, and translating feedback into agency actions.

The ideal candidate will have a high school diploma (or equivalent) with three years of community work, and may bring firsthand experience as a TLC-licensed driver or strong knowledge of NYC taxi and for-hire vehicles.

Qualifications

• High school graduation or equivalent with three years of experience in community work or related activities.
• Equivalency by education and/or experience is acceptable as described above.
• Ideal candidate has firsthand experience as a recent TLC-licensed driver or strong knowledge of New York City’s taxi and for-hire vehicle industry.

Responsibilities

• Reporting to the Assistant Director of Strategic engagement the Driver Engagement advocate will conduct regular field outreach with TLC drivers at airports, taxi stands, transportation hubs, restaurants, garages, and other driver hotspots throughout New York City.
• Build and maintain trusted relationships with drivers and driver organizations across the taxi and for-hire vehicle industries.
• Develop briefings, talking points, assessments, engagement plans, and other materials to support agency priorities.
• Draft clear memos with updates, recommendations, and follow-ups from engagements to the manager and Assistant Commissioner for Engagement and Community Affairs.
• Report out updates at in-person team meetings and provide driver feedback.
• Attend driver meetings, association meetings, community events, roundtables, listening sessions, and other industry gatherings.
• Engage directly with drivers to understand their experiences, concerns, challenges, and priorities.
• Monitor and engage with driver conversations across social media, messaging platforms, online forums, and other communication channels.
• Identify recurring themes and emerging issues affecting drivers and elevate those issues to agency leadership and relevant TLC divisions.
• Maintain a consistent feedback loop between drivers and TLC, ensuring concerns are documented, tracked, and followed up on.
• Develop a strong understanding of TLC rules, policies, programs, licensing requirements, enforcement practices, and services affecting drivers.
• Come to driver engagements prepared with knowledge of current TLC initiatives, industry concerns, and relevant agency policies.
• Help connect drivers with appropriate TLC resources, information, programs, and agency staff.

Education

High school diploma or equivalent

Three years of experience in community work or related activities

Job description

The NYC Taxi & Limousine Commission (TLC) seeks a Community Associate to support the Office of Community Affairs with driver engagement and public outreach. The role emphasizes field work, listening to driver concerns, and translating feedback into agency actions.

The ideal candidate will have a high school diploma (or equivalent) with three years of community work, and may bring firsthand experience as a TLC-licensed driver or strong knowledge of NYC taxi and for-hire vehicles.