Assistant Director, Packaging

University of Nebraska at Omaha; Omaha (NE); On-site; USD 47,000 - 57,000; Full time

Job summary

University of Nebraska at Omaha (UNO) seeks an Assistant Director, Packaging to oversee the federal financial aid packaging process, ensure compliance with federal/state regulations, and manage automated and manual packaging workflows for students. The role supervises the Financial Support Coordinator, Loans, partners with the systems team to test batch packaging annually, and helps develop policies.

Requires a Bachelor’s Degree and at least two years in financial aid; Master’s Degree and NASFAA

Qualifications

• Bachelor’s Degree required.
• Minimum two years of professional work experience and/or two years of financial aid experience.
• Equivalent combination of education and experience will be considered.
• Master’s Degree preferred.
• 5 or more years working in higher education financial aid administration, specifically with Title IV funds and private loan administration.

Responsibilities

• Administer and oversee the awarding and packaging of federal financial aid. Perform both mass and manual packaging processes to ensure students receive accurate and timely financial aid offers in accordance with federal regulations, as well as institutional policies and guidelines.
• Review and resolve complex packaging scenarios and collaborate with staff to support the effective delivery of student aid.
• Directly supervise the Financial Support Coordinator, Loans responsible for federal loan processing. Provide leadership, training, workflow management, and performance oversight to ensure accurate, timely, and compliant administration of Direct Loans, Parent PLUS Loans, Graduate PLUS Loans, and alternative loan programs while supporting exceptional service to students and families.
• Perform specialized financial aid processing activities that require individual review and intervention. Responsibilities include administration of the UNO Vets tuition waiver program, processing death protocols, managing uncashed warrants, reviewing third-party reports, monitoring less-than-half-time enrollment, and completing other aid-related adjustments to maintain accurate student aid records.
• Manage and review packaging-related reports to ensure the accuracy and compliance of financial aid awards. Monitor post-packaging reports, over-award reports, and other exception reports; identify discrepancies; make necessary adjustments; and ensure compliance with financial aid regulations.
• Support federal and private loan administration by assisting with certification, eligibility review, processing, and compliance activities. Work collaboratively with loan staff to ensure accurate and timely processing of Title IV and alternative loan programs while maintaining compliance with federal regulations and institutional policies.
• Maintain and update student financial aid records through the management of service indicators and checklist items related to loan processing. Monitor outstanding requirements, remove completed items, and ensure accurate tracking of student eligibility.
• Other Duties as Assigned

Education

Bachelor’s Degree

Master’s Degree

Job description

UNO is Nebraska's public metropolitan research university - auniversity with strong academic values, diverse programs andlearning opportunities, and significant relationships with ourcommunity that facilitate engaged teaching and research.

Job Title

Assistant Director, Packaging

Requisition Details

• Job Grade: AS23S
• Division: Institutional Effectiveness and Student Success
• College/Dept: Financial Support and Scholarship
• Department: FS&S
• Requisition Number: 2026-00285
• FTE (full-time equivalency): 100.00
• Work Schedule: Monday-Friday, 8AM-5PM, some nights and weekends
• Does the position provide the opportunity to workRemotely/Telecommuting?: No remote/telecommute opportunity
• Appointment Term: 12- 12/12 months
• Is this position essential personnel according to the inclementweather policy?: No
• Pay Information: 52,000
• Pay Schedule: Annually
• FLSA Designation: Exempt

Position Summary

Reporting to the Associate Director, Packaging and Loans, the Assistant Director is responsible for overseeing the financial aid packaging process, ensuring compliance with federal and state financial aid regulations, as well as institutional packaging guidelines. This role involves packaging batches of students through an automated process, as well as manual packaging students on an individual basis. The Assistant Director will provide direct supervision to the Financial Support Coordinator, Loans. This position also processes post-packaging reports, over-award reports, third party reports, uncashed warrants, death protocols, less than half time reports, and loan checklists and service indicators. This position will serve as a backup for loan certifying processes. The Assistant Director works with the systems team to set up and test the batch packaging process annually. This position assists with developing and updating all policies and procedures related to packaging and other responsibilities to ensure alignment with federal regulations and institutional goals.

Job Duties

Financial Aid Packaging Administration

Administer and oversee the awarding and packaging of federal financial aid. Perform both mass and manual packaging processes to ensure students receive accurate and timely financial aid offers inaccordance with federal regulations, as well as institutional policies and guidelines. Review and resolve complex packaging scenarios and collaborate with staff to support the effective delivery of student aid.

Percentage Of Time: 30

Essential Function: Yes

Supervising

Directly supervise the Financial Support Coordinator, Loans responsible for federal loan processing. Provide leadership, training, workflow management, and performance oversight to ensure accurate, timely, and compliant administration of Direct Loans, Parent PLUS Loans, Graduate PLUS Loans, and alternative loan programs while supporting exceptional service to students and families.

Percentage Of Time: 20

Essential Function: Yes

Manual Financial Aid Processing and Special Programs Administration

Perform specialized financial aid processing activities that require individual review and intervention. Responsibilities include administration of the UNO Vets tuition waiver program, processing death protocols, managing uncashed warrants, reviewing third-party reports, monitoring less-than-half-time enrollment, and completing other aid-related adjustments to maintain accurate student aid records.

Percentage Of Time: 15

Essential Function: Yes

Packaging Reports and Monitoring

Manage and review packaging-related reports to ensure the accuracy and compliance of financial aid awards. Monitor post-packaging reports, over-award reports, and other exception reports; identify discrepancies; make necessary adjustments; and ensure compliance with financial aid regulations.

Percentage Of Time: 15

Essential Function: Yes

Loan Processing Support

Support federal and private loan administration by assisting with certification, eligibility review, processing, and compliance activities. Work collaboratively with loan staff to ensure accurate and timely processing of Title IV and alternative loan programs while maintaining compliance with federal regulations and institutional policies.

Percentage Of Time: 10

Essential Function: Yes

Student Account Updates

Maintain and update student financial aid records through the management of service indicators and checklist items related to loan processing. Monitor outstanding requirements, remove completed items, and ensure accurate tracking of student eligibility.

Percentage Of Time: 5

Essential Function: Yes

Other Duties as Assigned

Other Duties as Assigned

Percentage Of Time: 5

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Bachelor’s Degree

Required Experience

Minimum two years of professional work experience and\/or two years of financial aid experience. Equivalent combination of educationand experience will be considered.

Required License/Certification

NA

Required Additional Qualifications

NA

Preferred Education

Master’s Degree

Preferred Experience

5 or more years working in higher education financial aid administration, specifically with Title IV funds and private loan administration.

Preferred License/Certification

NASFAA Credential for Packaging & Aid Notification, Direct Loans, Federal Pell Grant Program, etc.

Preferred Additional Qualifications

Compliance Requirements

Credit Check

No

Motor Vehicle Licensing Validity Check

No

Pre-employment Physical Request and Assessment

No

Drug Screen

No

Supplemental Question

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education you have attained?
   • none
   • High School Diploma/GED
   • Associates Degree
   • Bachelors Degree
   • Master's Degree
   • Doctorate (PhD, MD, EdD, JD etc)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter