Assistant Director of Security and Loss Prevention

AccorHotel; New York (NY); On-site; USD 97,000 - 100,000; Full time

Job summary

AccorHotel in New York City seeks a Security & Safety Director to lead protective services for a luxury property. You will oversee training, policy implementation, investigations, and day-to-day safety operations to ensure exceptional guest experiences.

Ideal candidates bring 3–5 years of management experience, NY security credentials, CPR, and strong communication skills. The role requires flexibility for evenings and late shifts within a premier hotel environment.

Qualifications

• Minimum 3–5 years of management experience.
• Experience in the luxury sector of the New York market is an asset.
• New York State Security Guard Certification required.
• Valid CPR certification required.
• Fire Safety Director License is an asset.
• Proficient in Microsoft Office.
• Labor relations knowledge.
• Excellent communication skills.
• Strong investigative skills.

Responsibilities

• Consistently offers professional, engaging, and friendly service.
• Assist with training and development of Security & Safety Programs throughout the hotel.
• Know and have a thorough understanding of all relevant Federal, State and Local laws.
• Must be flexible with regards to scheduling; evenings and late nights may be required.
• Manage security team's daily operations: scheduling, payroll, lost and found, coaching, recruitment, meetings, and training sessions.
• Create a positive, team-oriented work environment through open communication, empathy, and support.
• Complete regular quality assurance inspections and coach accordingly.
• Ensure departmental schedules reflect service commitments and colleague needs.
• Investigate claims efficiently and responsibly.
• Must be able to resolve Guest complaints and handle emergency situations.
• Must be able to build strong relationships.
• Conduct monthly communication meetings with all colleagues.
• Ensure that colleagues' appearance reflects grooming standards.
• Conduct daily shift briefings to inform and prepare colleagues.
• Follow all Occupational Health and Safety regulations.
• Assist with financial tasks including ordering, month-end, forecast and budget.
• Other duties as assigned

Skills

Management experience

Excellent communication skills

Labor relations knowledge

Strong investigative skills

Education

New York State Security Guard Certification

Fire Safety Director License

CPR certification

Tools

Microsoft Office

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Summary of Responsibilities:

• Consistently offers professional, engaging, and friendly service
• Responsible for assisting with the training and development of Security & Safety Programs throughout the hotel
• Know and have a thorough understanding of all relevant Federal, State and Local laws
• Must be flexible with regards to scheduling. Will include but not limited to working evenings and late nights
• Ability to manage security team's daily operational needs. Duties will include, but are not limited to scheduling, payroll, lost and found, coaching, development, disciplinary, recruitment, attending operations meetings, and facilitating training sessions
• Create a positive, team-oriented work environment through open communication, empathy, and support
• Complete regular quality assurance inspections and coach accordingly
• Ensure departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
• Investigate claims efficiently and responsibly
• Must be able to resolve Guest complaints and handle emergency situations
• Must be able to build strong relationships
• Conduct monthly communication meetings with all colleagues
• Ensure that colleague's appearance is always reflective of our grooming standards
• Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
• Follow all Occupational Health and Safety regulations
• Assist with financial tasks including ordering, month-end, forecast and budget.
• Other duties as assigned

Compensation:

$97,000.00 - $100,000 Annual Salary Plus bonus

• 3-5 years Management Experience
• Experience in the luxury sector of the New York market is an asset
• New York State Security Guard Certification required
• Valid C.P.R. certification required
• Fire Safety Director License an asset
• Proficient in Microsoft Office
• Labor relations knowledge
• Excellent communication skills
• Strong Investigative Skills

All your information will be kept confidential according to EEO guidelines.