Substitute Security Officer

Thompson Hotels; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Thompson Central Park New York is seeking a vigilant Security Officer responsible for guest and employee safety, property protection, and incident response. You will patrol diverse hotel areas, monitor CCTV, and coordinate with the Security Director.

Essential qualifications include 3–5 years in hotel security, CPR/AED and First Aid certifications, and a NYS Security Guard License. This on-site role offers growth within a prestigious luxury property.

Qualifications

• 3–5 years’ experience in hotel or high-rise buildings.
• CPR/AED and First Aid certifications.
• Fire Life Safety Director’s Certificate of Fitness (FDNY).
• NYS Security Guard License.
• Guest service orientation.

Responsibilities

• Respond to requests for assistance by guests or employees.
• Patrol assigned areas and check security equipment.
• Investigate thefts, losses, injuries, and incidents.
• Log incidents and submit reports for approval.
• Provide security for VIP arrivals and escort staff as needed.
• Conduct monthly and weekly inspections and drills.

Skills

Guest service orientation

TIPS trained

Education

CPR/AED Certification

First Aid Certification

Fire Life Safety Director’s Certificate of Fitness (FDNY)

NYS Security Guard License

Job description

Organization- Thompson Central Park New York

Summary

JOB SCOPE:

Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property.Performs other duties as assigned.

Job Functions:

Patrolling

• Respond to all requests for assistance by guest or employees
• Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of building/property
• Check functioning of door locks, room safes, fire extinguishers, and other safety/security equipment
• Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents
• Handle special projects and safety investigations
• Pick up/retrieve overnight menus and bring to Room Service
• Lock interrogations and report findings

Emergency Related Tasks

• Calls and responds to 2-way radio communication.
• Calls for emergency services i.e., police, ambulance, etc.
• Administers preliminary first aid/CPR/AED
• Responds to fire alarms.
• Acts as a member of Hotel’s Fire Brigade

Reporting

• Log incidents/accidents using Security computer system.
• Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval.
• Conduct investigations into guest/employee complaint(s)/incident(s)
• Maintain all essential logs.
• Communicate all issues to the Director of Security and Security Supervisor.
• Adhere to strict confidentiality guidelines regarding internal and external investigations
• Receive sick calls, log into book and notify respective departments
• Respond/report to guest claims of property damage relating to guest parking/garage.
• Issue parking tickets to eligible staff
• Providing a Safe Workplace
• Prevent/control unruly and unauthorized persons: report trespassers, request Supervisor support.
• Detect and apprehend violators
• Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room
• Monitor elevator on CCTV
• Review camera recording to address issues that may have arisen
• Witness/initial all items place into Security drop safe
• Check employee packages and handbags when exiting building.
• Communicate all issues to shift Security Supervisor and Director of Security in a timely manner
• Maintain communication in cases of elevator entrapment
• Assist in conducting monthly, weekly, inspections and drills
• Follow up with guests on any incident and accident reports
• Provide security for VIP arrival/departure
• Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workers/etc
• Cash escorts
• Run elevator escorts
• Set up lobby/elevator stanchion/signs
• Provide banquet security upon client request
• Open garage doors for outside vendors to bring materials/delivery inside
• Verify and log outside vendors
• Monitor and provide vendors/contractors, visitors with appropriate badges
• Monitor overflow luggage when warranted
• Operate handicap lift in respective areas
• Escort terminated/suspended employees to locker and/or exit door
• Secure ID, bank key etc. if necessary
• Locker room checks as requested.

Lost and Found

• Prepare package/label lost and found for shipping.
• Log and secure lost and found items.May follow up with guest to provide status.
• Clean out Lost and found area.
• Distribute items (if applicable) when expiration date occurs.
• Conduct investigation of hotel employees regarding guest lost/found (when warranted)

Qualifications

ESSENTIAL

• 3 – 5 years’ experience in Hotel or High Rise buildings
• CPR/AED Certification
• First Aid Certification
• Fire Life Safety Director’s Certificate of Fitness issued by the Fire Department of New York
• NYS Security Guard License
• Guest service orientation

DESIRABLE

• TIPS trained.
• Experience at a Luxury brand/property working in high-end brands where standards and expectations from guests are high.
• Appearance: posture, self-presentation, image; setting a standard of presence and respect for peers, co-workers and guests

Salary Range: $32.9267 - $43.9023

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.