Assistant Director of Residential Services

KCS KenCrest Services; Philadelphia (Philadelphia County); Hybride; USD 75 000 - 95 000; Plein temps

Résumé du poste

KenCrest Services is seeking an Assistant Director of Residential Services to lead PA region homes, supervise Program Managers, and ensure delivery of high-quality services aligned with our mission.

The role is hybrid with some travel to client homes, on-call rotation, and collaboration across departments to meet performance goals and outcomes.

Qualifications

• Bachelor’s Degree required.
• At least 5 years’ experience in the IDD or related human services field, including supervisory/administrative responsibilities.
• Experience with virtual meeting software such as Zoom, Go to Meeting, or Microsoft Teams required.
• Valid driver’s license with acceptable motor vehicle record required.
• Strong relationship-building and communication skills.
• Ability to multi-task in a fast-paced environment with tight deadlines.
• Willingness to travel locally as needed.

Responsabilités

• Supervises Program Managers and direct service staff working in homes in the assigned PA region.
• Oversees staff performance to ensure job expectations and program goals are met.
• Builds positive working relationships with staff, families, funders and internal/external team members.
• Executes day-to-day operations in Residential services.
• Collaborates with other service areas such as Day Program, Community Participation, Home & Community and support/shared areas.
• Conducts regular staff meetings on the established timeline and schedule.
• Works with Director of Community Options to ensure data collection of performance goals.
• Maintains house budgets and staff overtime in conjunction with the Director.
• Represents KenCrest in a positive and professional manner.

Connaissances

Supervisory leadership

Data analysis

Communication skills

Time management

Hybrid work readiness

Formation

Bachelor's Degree

Outils

Zoom

Go to Meeting

Microsoft Teams

Description du poste

Assistant Director of Residential Services Covering Philadelphia and Bucks Counties Group Homes Monday through Friday, standard business hours with On Call rotation Competitve Salary and Comprehensive Benefits!

The Assistant Director aligns the work of the PA adult residential IDD programs to the vision, mission and values of the organization.

The AD has a critical leadership role and is responsible for supervising an assigned group of Program Managers who have direct oversight and functioning of their community homes, the individuals who live in those homes, and the staff that support those individuals.

The Assistant Director supervises the implementation of established outcomes for our homes achieved by effective and timely delivery of services by utilizing data collection, analysis and process implementation.

This role is a hybrid role; while mostly Work from Home there are virtual meeting and in-office requirements and as well as expected travel to the client homes/meetings within the region at least 2 days per week. Standard Monday through Friday with on call expectations for emergency and program needs.

Some Essential Functions Include:

• Supervises Program Managers and direct service staff working in homes in the assigned PA region.
• Provides oversight and supervision to ensure that all staff are performing to job expectations and program goals.
• Builds positive working relationships with supervisors, staff, families, funders and both internal and external team members.
• Executes day to day operations in Residential services.
• Establishes strong collaboration with other service areas such as Day Program, Community Participation, Home & Community and support/shared areas such as Facilities, Training, Nursing, Clinical and Personal Outcomes Champions.
• Conducts regular documented staff meetings on the established timeline and schedule.
• Works with Director of Community Options to ensure implementation and data collection of performance goals.
• Maintains house budgets and staff overtime in conjunction with the Director.
• Represents KenCrest in a positive and professional manner inside and outside of the workplace.

Minimum Qualifications:

• Bachelor’s Degree required.
• At least 5 years’ experience in the IDD or related human services field, including some combination of supervisory, administrative or managerial required.
• Experience with virtual meeting software platforms such as Zoom, Go to Meeting, or Microsoft Teams required.
• Valid driver’s license with acceptable motor vehicle record required.
• Exceptional skills in building and maintaining healthy work relationships with staff.
• The ability to think critically, provide problem-solving guidance.
• The ability to work in a fast-paced environment with tight deadlines.
• Strong organizational skills with the ability to multi-task and work independently.
• Exceptional oral and written communication skills.
• Availability and flexibility for frequent local travel based on scheduled shift requirements.

IND123 Annual

Why KenCrest?

As an equal opportunity employer (EOE), our dedicated staff of over 2,100 employees and independent contractors are knowledgeable and qualified, with extensive experience helping children, youth, and adults reach their goals in service of our mission: to support community development by exploring possibilities, mobilizing resources, and championing dreams.