Assistant Director of Residential Services

KenCrest; Center Square (PA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

KenCrest is seeking an Assistant Director of Residential Services to lead PA group homes and supervise Program Managers, with oversight of staff and individuals in residence. The role emphasizes data-driven management and collaboration across service areas.

The position is hybrid, with some in-office requirements and travel to client homes at least 2 days weekly, under standard business hours and on-call rotations.

Qualifications

• Bachelor’s Degree required.
• At least 5 years’ experience in IDD or related human services field; supervisory/administrative experience preferred.
• Experience with virtual meeting software such as Zoom, GoToMeeting, or Microsoft Teams required.

Responsibilities

• Supervises Program Managers and direct service staff in PA homes.
• Oversees performance to ensure program goals and staff meet expectations.
• Builds positive relationships with staff, families, funders, and internal teams.
• Manages day-to-day operations in Residential services and ensures data collection.
• Collaborates with other service areas and shared facilities and training departments.
• Prepares and conducts staff meetings on schedule and documentation.

Skills

5+ years experience

Supervisory experience

Strong communication

Virtual collaboration

Education

Bachelor’s Degree

Tools

Zoom

GoToMeeting

Microsoft Teams

Job description

Assistant Director of Residential Services# KenCrest## Assistant Director of Residential ServicesApply: MAIN HEADQUARTERS - BLUE BELL: Full time: Posted Yesterday: JR102179**Assistant Director of Residential Services**Covering Western Montgomery County Group HomesMonday through Friday, standard business hours with On Call rotation*Competitive Salary and Comprehensive Benefits!*The Assistant Director aligns the work of the PA adult residential IDD programs to the vision, mission and values of the organization. The AD has a critical leadership role and is responsible for supervising an assigned group of Program Managers who have direct oversight and functioning of their community homes, the individuals who live in those homes, and the staff that support those individuals.The Assistant Director supervises the implementation of established outcomes for our homes achieved by effective and timely delivery of services by utilizing data collection, analysis and process implementation.*This role is a hybrid role; while mostly **Work from Home** there are virtual meeting and in-office requirements and as well as expected travel to the client homes/meetings within the region at least 2 days per week. Standard Monday through Friday with on call expectations for emergency and program needs.***Some Essential Functions Include:*** Supervises Program Managers and direct service staff working in homes in the assigned PA region.* Provides oversight and supervision to ensure that all staff are performing to job expectations and program goals.* Builds positive working relationships with supervisors, staff, families, funders and both internal and external team members.* Executes day to day operations in Residential services.* Establishes strong collaboration with other service areas such as Day Program, Community Participation, Home & Community and support/shared areas such as Facilities, Training, Nursing, Clinical and Personal Outcomes Champions* Conducts regular documented staff meetings on the established timeline and schedule.* Works with Director of Community Options to ensure implementation and data collection of performance goals.* Maintains house budgets and staff overtime in conjunction with the Director.* Represents KenCrest in a positive and professional manner inside and outside of the workplace.**Minimum Qualifications:*** Bachelor’s Degree **required.*** At least **5 years’ experience**in the IDD or related human services field, including some combination of supervisory, administrative or managerial **required.*** Experience with virtual meeting software platforms such as Zoom, Go to Meeting, or Microsoft Teams **required.*** Valid driver’s license with acceptable motor vehicle record **required.*** Exceptional skills in building and maintaining healthy work relationships with staff.* The ability to think critically, provide problem-solving guidance.* The ability to work in a fast-paced environment with tight deadlines.* Strong organizational skills with the ability to multi-task and work independently* Exceptional oral and written communication skills* Availability and flexibility for frequent local travel based on scheduled shift requirements.IND123