Assistant Director of Residential Life & Community Standards

Franklin Pierce University; Rindge (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Health insurance

Tuition benefits

Job summary

Franklin Pierce University invites applications for the Assistant Director of Residential Life & Community Standards, a full-time, 12-month, live-in position reporting to the Dean of Students. The role leads Residence Directors, oversees programming, and serves as Community Standards Hearing Officer to foster an inclusive, engaging housing environment.

The ideal candidate will have a Master's degree in a related field, 3–5 years in residential life or student affairs, and a proven ability to

Qualifications

• Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or related field.
• Three to five years of related experience in residential life, student affairs, or campus programming.
• Experience supervising or developing student leaders and/or professional staff.

Responsibilities

• Develop, implement, and assess residential programs that promote belonging and leadership.
• Supervise Residence Directors and lead the Resident Assistant program.
• Serve as Community Standards Hearing Officer and support on-call rotation.
• Collaborate with campus partners to support student engagement and success.
• Assess programs and use data to inform improvements.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Problem-solving

Staff supervision

Student engagement

Crisis response

Multitasking

Education

Master's degree in Higher Education or related field

Tools

Maxient

Housing management systems

Job description

Position Summary

Franklin Pierce University invites applications for the Assistant Director of Residential Life & Community Standards, a full-time, 12-month, live-in position reporting to the Dean of Students. The Assistant Director plays a key leadership role in creating a welcoming, engaging, and student-centered residential experience that promotes belonging, connection, wellness, leadership, and student success.

The Assistant Director provides direct supervision and mentorship to Residence Directors and oversees residential education and engagement initiatives, including the Resident Assistant program, student leader recruitment and training, intentional interactions, and residential programming. The position collaborates closely with campus partners to develop engaging programs and experiences that respond to student needs and strengthen the residential community.

The Assistant Director also serves as a Community Standards Hearing Officer, participates in the Residential Life On-Call {ROC} rotation, and supports division-wide programs and initiatives, including Orientation and Welcome Week, Homecoming, Halloweek, Spring Week, and other major campus traditions.

The ideal candidate brings experience in residential life, student programming and engagement, community standards, and student leadership development, along with a commitment to creating an inclusive and supportive residential community.

Typical Schedule

This is a 12-month, exempt, live-in position. Typical office hours are Monday through Friday, 8:00 AM to 4:30 PM, with flexibility based on departmental and student needs. Participation in the Residential Life On-Call rotation is required, along with occasional early morning, evening, and weekend responsibilities.

As an essential employee, the Assistant Director may be required to assist during severe weather, emergencies, or other significant campus events. The department values collaboration, flexibility, shared responsibility, and a sustainable approach to supporting students and staff.

Job Responsibilities and Essential Functions of the Position

Residential Education, Programming & Student Engagement

• Develop, implement, and assess residential programs that promote belonging, community building, leadership, wellness, academic success, and personal development.
• Utilize student feedback, assessment data, and best practices to continually strengthen residential programs and initiatives.
• Support first-year, sophomore, transfer, and other transition-focused programming in collaboration with campus partners.
• Contribute to major Student Affairs and University programs, including Orientation, Welcome Week, Homecoming, Halloweek, Spring Week, and other campus traditions.
• Support the development of specialized housing, themed communities, and Living-Learning Communities that respond to student interests and needs.
• Partner with Student Engagement & Raven Recreation, Student Success, Academic Affairs, Multicultural Student Services, Student Wellness, Athletics, Campus Safety, and other offices to support student engagement and success.

Staff Supervision & Leadership Development

• Supervise and mentor Residence Directors, providing guidance related to residential education, student engagement, staff supervision, and community management.
• Provide leadership for the Resident Assistant program, including recruitment, selection, training, evaluation, and ongoing development.
• Oversee and strengthen the Ravens Reach Out intentional interaction model to encourage meaningful connections between RAs and residents.
• Create leadership development opportunities that prepare student staff to build inclusive communities, respond effectively to student needs, and promote student success.

Community Standards & Student Support

• Serve as a Community Standards Hearing Officer and, when appropriate, an appellate officer.
• Support the Dean of Students in responding to student concerns, incidents, policy matters, and other issues affecting the residential community.
• Participate in the Residential Life On-Call rotation and provide leadership and support during student crises and campus emergencies.
• Promote educational and restorative approaches to accountability, conflict resolution, and community expectations.

Assessment, Administration & Departmental Leadership

• Assess residential programming, engagement efforts, and student leadership initiatives through surveys, focus groups, participation data, and other measures.
• Use assessment findings and student feedback to recommend improvements and inform future programming.
• Assist with departmental policies, procedures, reports, strategic planning, and assessment.
• Support broader initiatives within Residential Life & Community Standards, Student Affairs, and the University.
• Perform other duties as assigned in support of departmental and University goals.

Position Requirements

• Master's degree in Higher Education, Student Affairs, Counseling, Social Work, Student Development, or a related field.
• Three to five years of related experience in residential life, student affairs, student engagement, campus programming, or a related area.
• Experience supervising or developing student leaders and/or professional staff, including recruitment, training, and evaluation.
• Experience with student conduct, conflict resolution, or serving as a conduct hearing officer.
• Demonstrated ability to develop engaging programs and initiatives that foster student involvement, belonging, and development.
• Knowledge of student development theory and best practices within residential and student affairs settings.
• Strong interpersonal, written, verbal, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work both independently and collaboratively in a fast-paced residential campus environment.
• Experience using technology and information systems such as Microsoft Office, Maxient, housing management systems, or similar platforms.
• Demonstrated commitment to creating an inclusive and welcoming residential community.
• Valid driver’s license and ability to meet job-related driving responsibilities.
• Ability to participate in an on-call rotation and work occasional evenings, weekends, and early mornings.

Preferred Qualifications

• 3+ years of previous experience and expertise in working with Maxient, a housing management software, or similar systems.
• 3+ years of paraprofessional (graduate and undergraduate) supervision.
• 3+ years serving in a professional staff duty rotation and/or transferable crisis response team.

Environmental Factors and Physical Requirements

Incumbent must be physically able to lift various materials up to 25 pounds on an occasional basis. While performing required job tasks, incumbent must be physically able to remain seated, frequently to continuously. While performing required job tasks, incumbent must be physically able to remain standing for up to 15% of the time. Possesses dexterity abilities required to perform typing, operate a computer and other office equipment and other related job responsibilities. Incumbent's work environment is under typical office conditions.

Confidentiality

All information regarding students is protected by FERPA and considered confidential. Student information must not be shared without the express permission of the student.

Benefits

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, free gym access, meal discount, and more!

About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.

At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination

Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion.

Franklin Pierce University is an EO/AA/Vet/Disability employer.

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!