Student Financial Services Specialist

Franklin Pierce University; Rindge (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health insurance

403(b) retirement plan

Educational benefits

Job summary

Franklin Pierce University in Rindge, NH is seeking a Student Financial Services Associate to provide administrative support in managing student accounts. This role involves customer service responsibilities, including receiving visitors, answering inquiries, and assisting with financial aid processes. Candidates should have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Benefits include paid time off, health coverage, and educational assistance.

Qualifications

• Demonstrated written and verbal communication skills.
• Highly proficient in Microsoft Office products.
• Ability to handle multiple tasks and issues.

Responsibilities

• Provide administrative support in student account transactions.
• Greet guests and students; answer calls and emails.
• Provide assistance with forms completion and scholarship searches.

Skills

Communication skills

Customer service skills

Clerical skills

Organization skills

Basic bookkeeping/accounting

Education

High school diploma

Tools

Microsoft Office (Word, Excel)

Jenzabar One

PowerFAIDS

Job description

Basic Function

Administer functions associated with receiving visitors to the Student Financial Services Office, including disseminated office reception area, telephone calls, and office e-mail. Provide general advising to students and families regarding the financial aid application process, general billing information, their balance owed on their student account, and available payment options. Perform data entry functions in Jenzabar One and PowerFAIDS systems; handle cash and payment transactions; execute third party/scholarship maintenance and other limited billing functions. Provide back-up support to other frontline positions, the SFS Associate & A/R Billing Specialist, and the Director of Student Accounts & Bursar.

Qualifications

High school diploma is required; financial aid/billing/bursar office experience preferred. Demonstrated written and verbal communication skills and expertise in effective customer service skills. Highly proficient in Microsoft Office products specifically: Word, Excel, and database management; effectively use current and new technologies in the office environment.

General Responsibilities

• Provide administrative support in all aspects of student account transactions; post charges; bill payment; posting of financial aid; doctracking; file management; cash payments; credit cards and the like.
• Provide customer service functions associated with visitors to the Student Financial Services Office. Greet guests, students, and parents. Answer disseminated telephone calls and office e-mails, referring complex questions to senior level staff members.
• Respond to general financial aid and financing questions. Schedule in-person and telephone appointments, as necessary.
• Provide assistance with forms completion, scholarship searches, financing options.
• Accept cash/check/credit card transactions to settle student account balances; Process and reconcile payments received in-office and through electronic payment system.
• Accept Raven Card payments.
• Provide information and customer service functions to offices on campus. Assist with financial clearance issues.
• Verify and post Financial Aid batches.
• Provide assistance to students in third party collections.
• Provide project support to both billing and financial aid staff.
• Refund and statement functions as needed.
• Monitor/Manage Private Scholarships; provide contact and statements as necessary to facilitate scholarship payments.
• Input and maintain current data on Federal Student Perkins loans for current students via the ECSI Servicing Select System
• Responsible for all aspects of Perkins Loan Collections

Schedule

In this non-exempt position, the hours are generally Monday through Friday, 40 hours per week but flexible to meet the department’s needs.

Supervision Received

General supervision is received from the Director of Student Accounts & Bursar.

Expectations

In this position, the SFS Associate will have or possess:

• Ability to handle multiple tasks and issues.
• Has the aptitude to understand and explain to others technical information in a manner that is easily understood.
• Deals effectively and sensitively with student financial information while preserving confidentiality.
• Excellent clerical skills
• Good administrative and organizational skills
• Ability to read, write, and comprehend English.
• Good oral and written communication skills
• Basic mathematical skills
• Basic bookkeeping/accounting skills
• Flexibility in taking on additional responsibilities, as assigned.
• Ability to work with a wide variety of college personnel and individuals/organizations external to the College.
• Good interpersonal skills and the ability to interface in a professional setting on and off campus.
• Carry out all responsibilities and objectives in a professional manner.
• Maintain professionalism when dealing with all staff and other customers.
• Accept and render constructive criticism in a professional manner.
• Adhere to the policies and procedures established by Franklin Pierce University

Benefits

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

• Paid Time Off (PTO): 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Medical, dental, and vision coverage for you and your family.
• Life Insurance: Employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: Short-term and long-term disability coverage.
• Retirement Planning: 403(b) plan with immediate 100% vesting; university contributions after one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Tuition benefits for you and qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more.

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations.

Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources: 1) Pierce Magazine: https://www.franklinpierce.edu/alumni/news/pierce-magazine/index.html 2) Thrive Guide: https://issuu.com/mcleancommunications/docs/monadnock_thrive_guide_24

About Franklin Pierce University

Since its establishment in 1962, Franklin Pierce University has been a catalyst for academic success and personal growth. We offer majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and provide personalized, financially accessible opportunities that empower students to realize their full potential. Our community serves residential undergraduates, online students, and full-time graduate students across multiple campuses and centers in New Hampshire and beyond.

Notice of Nondiscrimination: Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures. Franklin Pierce University is an EO/AA/Vet/Disability employer.