Assistant Director of Operations & Development – Donor & Alumni

Operations Council; Cambridge, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PBHA in Cambridge, part of Harvard, seeks an Assistant Director of Operations and Development to oversee donor management, communications, and alumni engagement systems. This role reports to the Executive Director and supports the Senior Development Coordinator in building donor networks and data-driven campaigns.

The position also focuses on PBHA's internal HR processes, coordination with finance and technology teams, and supervising staff and student leaders to advance PBHA's mission and

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 5 years' relevant work experience.
• Master's Degree strongly preferred.
• Work within Public Service and/or with young adults.
• Salesforce experience.
• G Suite experience.
• Donor screening tools.

Responsibilities

• Supports donor profiles, identifies prospects, and drafts reports.
• Manages donor wealth screening IWave and related data.
• Ensures donor check deposits data fidelity and timeliness of thank yous.
• Supports fundraising campaigns with data, admin support, and stewardship.
• Manages donor dashboard and models for fundraising goals.
• Oversees PBHA internal software systems and tech support.
• Collaborates on QuickBooks optimization with Financial Admin.
• Manages hiring processes and payroll operations with Gusto.
• Develops communications policies to engage donors and stakeholders.
• Acts as administrative liaison to PBHA-A SIG.
• Supervises Vehicles and Operations Coordinators; coaches student officers.

Skills

Salesforce experience

G Suite experience

Donor screening tools

Education

Bachelor's degree or equivalent

Master's degree strongly preferred

Tools

Gusto payroll

QuickBooks

Job description

PBHA in Cambridge, part of Harvard, seeks an Assistant Director of Operations and Development to oversee donor management, communications, and alumni engagement systems. This role reports to the Executive Director and supports the Senior Development Coordinator in building donor networks and data-driven campaigns.

The position also focuses on PBHA's internal HR processes, coordination with finance and technology teams, and supervising staff and student leaders to advance PBHA's mission and