Assistant Director of Operations and Development

Operations Council; Cambridge, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PBHA in Cambridge, part of Harvard, seeks an Assistant Director of Operations and Development to oversee donor management, communications, and alumni engagement systems. This role reports to the Executive Director and supports the Senior Development Coordinator in building donor networks and data-driven campaigns.

The position also focuses on PBHA's internal HR processes, coordination with finance and technology teams, and supervising staff and student leaders to advance PBHA's mission and

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 5 years' relevant work experience.
• Master's Degree strongly preferred.
• Work within Public Service and/or with young adults.
• Salesforce experience.
• G Suite experience.
• Donor screening tools.

Responsibilities

• Supports donor profiles, identifies prospects, and drafts reports.
• Manages donor wealth screening IWave and related data.
• Ensures donor check deposits data fidelity and timeliness of thank yous.
• Supports fundraising campaigns with data, admin support, and stewardship.
• Manages donor dashboard and models for fundraising goals.
• Oversees PBHA internal software systems and tech support.
• Collaborates on QuickBooks optimization with Financial Admin.
• Manages hiring processes and payroll operations with Gusto.
• Develops communications policies to engage donors and stakeholders.
• Acts as administrative liaison to PBHA-A SIG.
• Supervises Vehicles and Operations Coordinators; coaches student officers.

Skills

Salesforce experience

G Suite experience

Donor screening tools

Education

Bachelor's degree or equivalent

Master's degree strongly preferred

Tools

Gusto payroll

QuickBooks

Job description

• Assistant Director of Operations and Development

Description

003967SR

School/Unit Harvard Faculty of Arts and Sciences

Job Function General Administration

Location Cambridge

Job Type Full-time

Salary Grade 057

FLSA Status Exempt

Union 00 - Non Union, Exempt or Temporary

Term Appointment No

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard's undergraduate program (Harvard College, founded in 1636) as well as all of Harvard's Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary:

Reporting to the Class of 1955 Executive Director of PBHA, the Assistant Director of Operations and Development will play a critical role in developing and overseeing donor management, communications, and alumni engagement systems to support the Executive Director, Senior Development Coordinator, and student officer efforts. The position will support projects related to PBHA's 501C3 financial systems and data analysis in consultation with the Assistant Director of Financial Strategy for PBHA. The position will create systems and structures that build institutional memory, streamline transitions of staff and student leaders, and reduce administrative workload of the Executive Director in support of PBHA's mission with a special focus on managing PBHA operations and internal HR processes. The position will also supervise the Vehicles Coordinator and Operations Coordinator positions, fundraising and event consultants and coach events, alumni, and communications student officers, and support them in their areas of responsibility.

Job‑Specific Responsibilities:

Core duties

PBHA Development:

• Supports the Senior Development Coordinator and Executive Director in producing donor profiles, identifying prospects, and drafting detailed reports
• Manages PBHA donor wealth screening IWave system and research data relevant to respective fundraising efforts
• Manage PBHA donor check deposit data fidelity and thank yous.
• Supports fundraising campaign strategy and volunteer management through providing key data and administrative support, manage PBHA Major Gifts data and strategy, including stewardship.
• Manages donor dashboard and create models for fundraising goals. Support and project manage additional PBHA fundraising projects including Resource Development committee goals as well as PBHA's Summer Urban Program auction, alumni reunions, regional events and student director coaching as assigned.

PBHA Organizational Operations (finance, admin, communications):

• Works with the Executive Director, staff and students to identify barriers to achieving work goals and develop systems to increase efficiency and ease burden.
• Oversees strategic management and supervises tech support of related PBHA internal software systems
• Collaborates with PBHA Financial Administrator on projects to improve systems like QuickBooks.
• Manages PBHA hiring processes and supports the Assistant Director of Financial Strategy with Gusto payroll operations.
• Guides, develops and recommends communication strategies, policies and procedures to engage donors and stakeholders and keep them informed.
• Serves as PBHA administrative liaison to PBHA-A SIG

Coaching and supervision:

• Manages Vehicles Coordinator and PBHA Operations Coordinator positions.
• Supervises consultants and directs coaching of 2 student officers annually with responsibility for supporting communications, events, and alumni engagement.

Basic Qualifications:

• Bachelor's degree or equivalent work experience required
• Minimum of 5 years' relevant work experience

Additional Qualifications and Skills:

• Master's Degree strongly preferred
• Work within Public Service and/or with young adults
• Salesforce experience
• G suite experience
• Donor screening tools

Additional Information

The Phillips Brooks House Association (PBHA) is a Harvard student organization, a student-led, staff-supported, community service non-profit, and a part of the Harvard Center for Public Service department. PBHA has been instrumental in meeting the mission of the college for over 120 years and engages 1500 student volunteers in service and social action in over 55 year round programs.

Mission: PBHA strives for social justice. As a student-led organization, PBHA mobilizes volunteers in collaboration with Boston and Cambridge partners to address gaps in opportunities and resources. We develop student and community leadership to creatively meet critical needs and advocate for structural change. PBHA seeks to promote social awareness and community involvement at Harvard and beyond.

• Appointment End Date:
• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate (including Shift Differential if applicable):
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, CORI
• Other Information: The work schedule and location will be set by the department at its discretion and based upon operational needs and objectives and consistent with College Policy, which requires 5 days on-site in Cambridge, MA during term time (first day of classes through commencement), with the exception of winter break in December, spring break in March, and the summer months when students are away from campus, where staff is expected be on campus two days a week. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts . Additional details about the College policy will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard‑designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page .

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination . We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy . Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.