Assistant Director of Operations

Jolinda Chamberlain - State Farm Agent; Williamsport (Lycoming County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Training program

Performance bonus

Flexible schedule

Job summary

Jolinda Chamberlain - State Farm Agent in Williamsport, PA seeks an Assistant Director of Operations to manage workflows, scheduling, and performance oversight. You will contribute to marketing efforts and help ensure productive customer engagement across the office.

This role supports operations aligned with office goals. The position offers flexible work-from-home options, a chance to grow with a community-focused agency, and collaboration with the agent and management team to shape

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Skills

Organizational skills

Analytical thinking

Communication skills

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule

You May Be a Great Fit as the Assistant Director of Operations at Jolinda Chamberlain Ins. Agcy. Inc. if:

• You’re detail-oriented, especially when handling sensitive information or important matters.
• You stay organized and focused, even when juggling multiple conversations or tasks.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You bring optimistic energy and can turn stressful moments into moments of reassurance.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.

Location Address:

Williamsport, PA 17701

At Jolinda Chamberlain - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with office goals. This position plays an important role in coordination, team communication, and operational consistency.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Flexible work from home options available.