Assistant Director of New Student & Family Programs

NCCU Public Administration

Durham (NC)

On-site

USD 65,000 - 90,000

Full time

35 hours ago

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Benefits offered by this job

Accrued Vacation and Sick Leave

NC State – Health Benefits

11-12 Paid Holidays

TSERS retirement

401k/403b/457b plans

Employee Assistance Program (EAP)

Job summary

North Carolina Central University (NCCU) in Durham, NC seeks an Academic Support Center Coordinator/Assistant Director of New Student & Family Programs to lead orientation and family engagement efforts. This role supports incoming undergraduates and their families, coordinating programs, assessments, and services essential to student success.

The Office of New Student and Family Programs partners with campus units to deliver comprehensive orientation, leadership development, and ongoing support

Qualifications

Master’s degree in higher education, student affairs, or a related field.
Minimum of three years’ professional experience in higher education or student affairs administration.
Experience delivering student services and coordinating orientation or parent/family programs.

Responsibilities

Oversee recruitment, scheduling, training, supervision, and evaluation of orientation staff.
Coordinate development and evaluation of leadership training activities for student leaders.
Assist with planning and delivery of new student orientation programs.

Skills

Oral communication

Interpersonal skills

Presentation skills

Cross-cultural skills

Problem-solving

Decision making

Conflict resolution

Diversity awareness

Organizational skills

Multitasking

Teamwork

Strategic thinking

Project management

Customer service

Education

Master’s degree

3+ years higher education experience

Job description

Please see Special Instructions for more details.

Pre-Employment Requirements

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Position Information

Position/Classification Title: Academic Support Center Coordinator

Working Title: Assistant Director of New Student & Family Programs

Position Number: 817139

FLSA Exempt

Appointment Type: Tenure Track

No FTE: 1 = 40 hours/week, 12 months

If time limited, duration date

Department Hiring Range

The salary is competitive and will be determined based on the candidate’s educational background, relevant experience, qualifications, and demonstrated expertise.

EEO-1 Category Professionals

SOC Code 25-9099 - Education, Training, and Library Workers, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Primary Function of Organizational Unit

The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, directs, and informs students about services and programs that will expand students’ educational experiences and prepare them for lives in local and global communities. The Division of Student Affairs is responsible for many of the outside the classroom/off campus aspects of student life at NCCU, including student engagement and leadership; career services; student disability services; student leadership; residential life; student activities; student conduct; special programs and services; student health & counseling services; and campus ministry.

New Student Services serves as a link between NCCU and students’ parents and family members and is the campus resource for addressing and responding to parents’ questions, issues, and concerns.

Primary Purpose of Position

The Office of New Student and Family Programs (NSFP) provides leadership and programming in student orientation, transition, retention, and parent and family engagement. The Assistant Director supports the Director in developing, implementing, and evaluating programs and services that support incoming undergraduate students and their families at North Carolina Central University (NCCU).

The Assistant Director oversees the recruitment, selection, training, supervision, scheduling, and evaluation of student orientation staff; coordinates orientation programs and registration processes; manages program databases; and advises the NCCU Parent and Family Association. The position also leads the development and evaluation of first-year and transfer student programming, coordinates family engagement initiatives, and prepares assessment and evaluation reports related to Title III and Enrollment Management partnerships.

Additionally, the Assistant Director supports departmental leadership and operations, serves as the department’s lead in the Director’s absence, and performs other duties as assigned. The position reports directly to the Director of New Student and Family Programs.

Required Knowledge, Skills, And Abilities

Excellent oral, written, interpersonal, and presentation skills, with the ability to communicate effectively with parents, students, faculty, staff, and university administrators.
Strong conceptual, cross-cultural communication, problem-solving, decision-making, and conflict-resolution skills.
Ability to work effectively with individuals and groups from diverse backgrounds, including students and their parents and families.
Knowledge of the university environment, student development, and current trends in parent and family engagement.
Strong organizational skills and attention to detail, with the ability to multitask and manage multiple projects in a fast-paced environment.
Demonstrated ability to identify problems, exercise sound judgment, and make critical decisions independently.
Ability to work independently and collaboratively as part of a team.
Strong strategic thinking, project management, and customer service skills.

Minimum Education/Experience

Master’s degree and a minimum of three (3) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services, or an equivalent combination of education and experience.

Preferred Education And Experience

Master’s degree in Higher Education Administration, College Student Personnel, Counseling, or a related field.
Minimum of five (5) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services.
Experience coordinating student orientation and parent and family programs.

Licenses or Certification required by Statute or Regulation

None

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Fully On-site (dedicated office at Duty Station)

Primary Responsibilities And Duties

Function Leadership, Administration & Operations