Assistant Director of New Student & Family Programs

NC Central University; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Accrued vacation and sick leave

Health benefits

EAP - Employee Assistance Program

TSERS retirement system

11-12 paid holidays

401k/403b/457b options

Campus discounts

Job summary

North Carolina Central University (NCCU) seeks an Assistant Director of New Student and Family Programs to lead orientation staff, coordinate family engagement, and supervise program development. The role supports incoming students and families, reports to the NSFP Director, and drives assessment for program effectiveness.

Based in Durham, NC, the position is fully on-site with a focus on collaboration across Student Affairs, ensuring a seamless transition for new students and meaningful parent

Qualifications

• Excellent oral, written, interpersonal, and presentation skills.
• Ability to communicate with parents, students, faculty, staff, and administrators.
• Knowledge of student development and engagement trends.

Responsibilities

• Oversee recruitment, selection, scheduling, training, supervision, and evaluation of orientation staff.
• Coordinate development and evaluation of leadership training for student leaders.
• Plan, implement, and evaluate new student orientation programs.
• Coordinate online orientation registration, database management, and related processes.
• Support Parent and Family Association and engage admitted student families.

Skills

Communication skills

Cross-cultural communication

Problem-solving

Project management

Education

Master's degree in Higher Education Administration

3+ years in higher education

5+ years in higher education

Job description

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution- we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Position Information

• Position/Classification Title: Academic Support Center Coordinator


• Working Title: Assistant Director of New Student & Family Programs


• Position Number: 817139


• FLSA: Exempt


• Appointment Type:


• Tenure Track: No


• FTE: 1 = 40 hours/week, 12 months


• Department Hiring Range: The salary is competitive and will be determined based on the candidate's educational background, relevant experience, qualifications, and demonstrated expertise.


• EEO-1 Category: Professionals


• SOC Code: 25-9099 - Education, Training, and Library Workers, All Other

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave


• Community Service Leave


• NC State - Health Benefits


• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more


• 11-12 Paid Holidays


• Teachers and State Employees Retirement System (TSERS)


• Optional Supplemental Plans - 401k, 403b, 457b and 457


• Employee Assistance Program (EAP)


• Campus Recreation Center Discount


• University Bookstore Discount and more.

Primary Function of Organizational Unit

The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, directs, and informs students about services and programs that will expand students' educational experiences and prepare them for lives in local and global communities. The Division of Student Affairs is responsible for many of the outside the classroom/off campus aspects of student life at NCCU, including student engagement and leadership; career services; student disability services; student leadership; residential life; student activities; student conduct; special programs and services; student health & counseling services; and campus ministry.

New Student Services serves as a link between NCCU and students' parents and family members and is the campus resource for addressing and responding to parents' questions, issues, and concerns.

Primary Purpose of Position

The Office of New Student and Family Programs (NSFP) provides leadership and programming in student orientation, transition, retention, and parent and family engagement. The Assistant Director supports the Director in developing, implementing, and evaluating programs and services that support incoming undergraduate students and their families at North Carolina Central University (NCCU).

The Assistant Director oversees the recruitment, selection, training, supervision, scheduling, and evaluation of student orientation staff; coordinates orientation programs and registration processes; manages program databases; and advises the NCCU Parent and Family Association. The position also leads the development and evaluation of first-year and transfer student programming, coordinates family engagement initiatives, and prepares assessment and evaluation reports related to Title III and Enrollment Management partnerships.

Additionally, the Assistant Director supports departmental leadership and operations, serves as the department's lead in the Director's absence, and performs other duties as assigned. The position reports directly to the Director of New Student and Family Programs.

Required Knowledge, Skills, and Abilities

• Excellent oral, written, interpersonal, and presentation skills, with the ability to communicate effectively with parents, students, faculty, staff, and university administrators.


• Strong conceptual, cross-cultural communication, problem-solving, decision-making, and conflict-resolution skills.


• Ability to work effectively with individuals and groups from diverse backgrounds, including students and their parents and families.


• Knowledge of the university environment, student development, and current trends in parent and family engagement.


• Strong organizational skills and attention to detail, with the ability to multitask and manage multiple projects in a fast-paced environment.


• Demonstrated ability to identify problems, exercise sound judgment, and make critical decisions independently.


• Ability to work independently and collaboratively as part of a team.


• Strong strategic thinking, project management, and customer service skills.

Minimum Education/Experience

• Master's degree and a minimum of three (3) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services, or an equivalent combination of education and experience.

Preferred Education and Experience:

• Master's degree in Higher Education Administration, College Student Personnel, Counseling, or a related field.


• Minimum of five (5) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services.


• Experience coordinating student orientation and parent and family programs.

Licenses or Certification required by Statute or Regulation

None

Pre-Employment Requirement

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.


• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.


• Final candidates are subject to criminal background checks, and education/license verification prior to employment.


• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University's internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Fully On-site (dedicated office at Duty Station)

Primary Responsibilities and Duties

Leadership, Administration & Operations

• Oversee the recruitment, selection, scheduling, training, supervision, and evaluation of student orientation staff.


• Coordinate the development, delivery, and evaluation of leadership training activities for student leaders.


• Assist with the planning, implementation, facilitation, and evaluation of new student orientation programs.

Coordination - Work

• Assist with the design, development, and implementation of New Student and Family Programs, including orientation programming.


• Coordinate online orientation registration, database management, and related administrative processes.


• Facilitate and support the Parent and Family Association.


• Coordinate admitted student engagement initiatives, publications, social media, and departmental website content.


• Serve on committees that support the goals and objectives of New Student and Family Programs (NSFP).

Managing Work Processes

• Oversee the vision, strategic direction, and evaluation of first-year programming for incoming first-year and transfer students.


• Coordinate and execute program logistics and admitted student engagement initiatives aligned with the goals and objectives of New Student and Family Programs (NSFP).

Communication and Teamwork

• Coordinate and prepare evaluation reports related to Title III initiatives and Enrollment Management partnerships.


• Assist the Director of New Student and Family Programs with departmental operations, programming, and strategic initiatives.


• Provide departmental leadership and oversight in the Director's absence.

Strategic Plan Execution Support

• Assist the Director of New Student and Family Programs with departmental operations and strategic initiatives.


• Oversee the vision, strategic direction, and evaluation of first-year programming for incoming first-year and transfer students.


• Coordinate and execute program logistics and admitted student engagement initiatives aligned with the goals and objectives of New Student and Family Programs (NSFP).

Other Duties as Assigned

Perform other duties as assigned.

Posting Detail Information

• Posting Number: EPA03600P


• Open Date: 10/23/2026


• Priority Applicant Consideration Date: 11/20/2026


• Close Date: 11/16/2026


• Open Until Filled: No


• Date Position Available:


• Special Instructions to Applicants:
  
  
  
  • You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
  
  
  • Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
  
  
  • Final candidates are subject to criminal background checks, and education/license verification prior to employment.
  
  
  • North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
  
  
  
  


• Employee Benefits available to NCCU permanent employees include the following and more:
  
  
  
  • Accrued Vacation and Sick Leave
  
  
  • Community Service Leave
  
  
  • NC State - Health Benefits
  
  
  • NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
  
  
  • 11-12 Paid Holidays
  
  
  • Teachers and State Employees Retirement System (TSERS)
  
  
  • Optional Supplemental Plans - 401k, 403b, 457b and 457
  
  
  • Employee Assistance Program (EAP)
  
  
  • Campus Recreation Center Discount
  
  
  • University Bookstore Discount and more.