Assistant Director of Housekeeping - Millennium Hilton New York One UN Plaza

Hilton; New York (NY); On-site; USD 95,000 - 110,000; Full time

Job summary

Hilton seeks an Assistant Director of Housekeeping for its Millennium Hilton New York. This role involves overseeing housekeeping operations, ensuring quality standards, and leading a team to deliver exceptional guest services. Ideal candidates should have extensive experience in hotel management and a strong commitment to hospitality.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton Travel Discount Program

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education Access

Career Growth and Development

Qualifications

• Experience leading rooms operations in a hotel of similar size.
• Strong understanding of hotel policies and procedures.
• Ability to motivate and lead teams effectively.

Responsibilities

• Assist the Director in managing all Housekeeping operations.
• Monitor team performance and provide professional development.
• Ensure compliance with cleanliness and safety standards.

Skills

Leadership

Team Management

Guest Service Focus

Cleaning Standards Knowledge

Education

Experience in Hotel Union

Background in Housekeeping Management

Experience in Front Desk Management

Job description

Assistant Director of Housekeeping - Millennium Hilton New York One UN Plaza

Our 439-room Midtown high-rise is the closest hotel to the United Nations and just half a mile from Grand Central Station. We’re within one mile of Bryant Park, the Morgan Library, and Rockefeller Center. Enjoy unobstructed views of the Manhattan and East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City interior landmarks.

The ideal candidate will be a seasoned rooms operations leader with a strong background in both housekeeping and front desk management. They should have experience in a similarly sized property, possess hotel union experience, and demonstrate a thorough understanding of hotel policies and procedures. A proven ability to motivate and lead teams effectively is essential.

Shift Pattern: Full availability, including nights, weekends, and holidays

Salary Range: $95,000 - $110,000 / annually

What are the benefits of working for Hilton?

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Assistant Director of Housekeeping, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
• Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments
• Inspect public areas and guest rooms to ensure compliance with quality assurance standards
• Assist the Director in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #LI-AR2

About the company

Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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