Director of Hotel Operations - Millennium Hilton New York One UN Plaza

Hilton Worldwide, Inc.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Hilton Worldwide, Inc. is seeking a Director of Hotel Operations for the Millennium Hilton New York One UN Plaza. This role involves overseeing daily hotel operations, ensuring exceptional guest experiences, and enhancing financial profitability. Candidates should demonstrate strong leadership, integrity, and a commitment to teamwork in driving operational excellence.

Benefits

Access to pay through DailyPay

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education programs

Career growth and development

Recognition and rewards programs

Qualifications

• Strong leadership and customer service skills.
• Experience in hotel operations management required.
• Ability to train and develop team members.

Responsibilities

• Manage daily hotel operations and guest service.
• Oversee budgeting, forecasting, and capital improvement tasks.
• Monitor and develop team member performance and training.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Education

Bachelor's degree in Hospitality Management or related field

Job description

Job Description - Director of Hotel Operations - Millennium Hilton New York One UN Plaza (HOT0BO1O)

Job Description

Director of Hotel Operations - Millennium Hilton New York One UN Plaza (

Job Number:

HOT0BO1O )

Work Locations

Work Locations

: Millennium Hilton New York One UN Plaza 1 United Nations Plaza New York 10017

The Millennium Hilton New York One UN Plaza is currently hiring a Director of Hotel Operations. This role is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

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