Director of Front Office

Hyatt Regency Calgary; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Hyatt Regency Calgary is seeking a Director of Front Office to oversee front desk operations, enhance guest satisfaction, and manage staff effectively. In this role, you will ensure seamless communication among departments while adhering to Hyatt's service standards. Candidates should possess strong leadership and organizational skills, with prior hotel management experience preferred.

Qualifications

• 4 years progressive hotel Rooms Management experience.
• Service oriented style with professional presentation skills.
• At least 2 years management experience within the Rooms Division.

Responsibilities

• Responsible for short and long term planning of Front Office operations.
• Develop and recommend budget and labor cost plans.
• Ensure all operations and cash handling are compliant with policies.

Skills

Communication

Leadership

Customer Service

Organizational

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

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Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

Organization- Dream Midtown

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties Include

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures
  
  

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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