Assistant Director of Gift Processing

University of North Florida; Jacksonville (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

University of North Florida in Jacksonville seeks an Assistant Director of Gift Processing to lead the daily gift processing operations, ensuring accurate receipting and donor record maintenance. You will supervise staff, drive process improvements, and maintain compliance with IRS and CASE standards.

The role requires a Master’s degree or a Bachelor’s with several years of relevant experience, with expertise in Raiser's Edge and end-to-end gift processing.

Qualifications

• Master's degree and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience.
• Experience with gift processing and donor records.
• Knowledge of IRS regulations and CASE Reporting Standards.

Responsibilities

• Supervise the daily operations of the Gift Processing team to ensure timely, accurate, and efficient processing of all charitable gifts.
• Direct and support the gift processing team, providing coaching, training, performance management, and professional development.
• Manage end-to-end gift processing, including receipting, acknowledgments, donor records, adjustments, pledges, matching gifts, payroll deductions, stock transfers, EFT/ACH, and Gifts-in-Kind.
• Monitor departmental workflow, assign priorities, and ensure service standards and deadlines are met.
• Develop, document, maintain, and update departmental procedures and standards.
• Train Advancement staff on gift processing policies, database standards, and best practices.
• Research, recommend, and implement technology enhancements and process improvements for efficiency and accuracy.
• Reconcile gift activity with Foundation Accounting monthly and assist with year-end processing.
• Maintain financial records and provide documentation for annual audits.
• Oversee account setup, fund maintenance, and related gift administration with Foundation Accounting.
• Provide Raiser's Edge support including troubleshooting, queries, reports, imports, and user assistance.
• Participate in system testing, software upgrades, and database enhancements.
• Assist with special projects within Advancement Operations.
• Monitor IRS regulations compliance and CASE reporting standards.

Skills

Leadership

Process improvement

Data governance

Staff coaching

Education

Master's degree

Bachelor's degree with 4+ years experience

Tools

Raiser's Edge

Job description

Department Advancement Operations Compensation $50,000.00 to Negotiable Annual

General Description / Primary Purpose:

The Assistant Director of Gift Processing is responsible for the daily management and oversight of gift processing operations to ensure the accurate, timely, and efficient processing of charitable contributions. This position supervises gift processing staff, supports continuous process improvement, maintains compliance with IRS regulations and industry standards, and serves as a key operational partner within Advancement Operations.

Job Function:

Responsibilities include, but not limited to:

• Supervise the daily operations of the Gift Processing team to ensure timely, accurate, and efficient processing of all charitable gifts.
• Direct and support the gift processing team, providing coaching, training, performance management, and professional development.
• Manage end-to-end gift processing, including receipting, acknowledgments, donor records, adjustments, pledges, matching gifts, payroll deductions, stock transfers, electronic funds transfers (EFT/ACH), and Gifts-in-Kind.
• Monitor departmental workflow, assign priorities, and ensure established service standards and deadlines are consistently met.
• Develop, document, maintain, and update departmental procedures and operational standards.
• Train Advancement staff on gift processing policies, procedures, database standards, and best practices.
• Research, recommend, and assist with implementing technology enhancements and process improvements that increase efficiency and accuracy.
• Reconcile gift activity with Foundation Accounting on a monthly basis and assist with month-end, calendar year-end, and fiscal year-end processing.
• Maintain accurate financial records and provide documentation and reports to support annual financial audits.
• Oversee account establishment, fund maintenance, and related gift administration processes in collaboration with Foundation Accounting.
• Provide functional support for Raiser's Edge, including troubleshooting, queries, reports, imports, and user assistance.
• Participate in system testing, software upgrades, database enhancements, and implementation of new technologies.
• Assist with special projects within Advancement Operations.
• Monitor compliance with IRS regulations, CASE Reporting Standards, Foundation policies, and all applicable federal and state regulations related to charitable gift processing and receipting.
• Maintain confidentiality of donor information and ensure adherence to data governance and security standards.
• Perform other duties as assigned in support of Advancement Operations.

Marginal Functions:

• May serve on the Search & Screen Committee for Director-level and above positions.
• May represent the university on local, system-wide, or state committees.
• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.

Required Qualifications

Master's and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.