Assistant Director – Gift Processing & Operations

University of North Florida; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

The University of North Florida in Jacksonville seeks an Assistant Director of Gift Processing to oversee daily gift processing operations, ensuring accurate and timely handling of charitable contributions and donor records. This role partners with Advancement Operations and Foundation Accounting to maintain audit readiness and donor data integrity.

You will supervise Gift Processing staff, provide coaching and training, and lead process improvements, including receipting, acknowledgments,

Qualifications

• Oversee daily gift processing operations.
• Ensure accuracy and timeliness of charitable gifts.
• Provide training on gift processing policies and standards.

Responsibilities

• Supervise daily operations of the Gift Processing team to ensure timely, accurate processing of charitable gifts.
• Direct and support the gift processing team, providing coaching, training, performance management, and professional development.
• Manage end-to-end gift processing, including receipting, acknowledgments, donor records, adjustments, pledges, matching gifts, payroll deductions, stock transfers, EFT/ACH, and Gifts-in-Kind.
• Monitor departmental workflow, assign priorities, and ensure established service standards and deadlines are consistently met.
• Develop, document, maintain, and update departmental procedures and operational standards.
• Train Advancement staff on gift processing policies, procedures, database standards, and best practices.
• Research, recommend, and assist with implementing technology enhancements and process improvements that increase efficiency and accuracy.
• Reconcile gift activity with Foundation Accounting on a monthly basis and assist with month-end, calendar year-end, and fiscal year-end processing.
• Maintain accurate financial records and provide documentation and reports to support annual financial audits.
• Oversee account establishment, fund maintenance, and related gift administration processes in collaboration with Foundation Accounting.
• Provide functional support for Raiser's Edge, including troubleshooting, queries, reports, imports, and user assistance.
• Participate in system testing, software upgrades, database enhancements, and implementation of new technologies.
• Assist with special projects within Advancement Operations.
• Monitor compliance with IRS regulations, CASE Reporting Standards, Foundation policies, and all applicable federal and state regulations related to charitable gift processing and receipting.
• Maintain confidentiality of donor information and ensure adherence to data governance and security standards.
• Perform other duties as assigned in support of Advancement Operations.

Job description

The University of North Florida in Jacksonville seeks an Assistant Director of Gift Processing to oversee daily gift processing operations, ensuring accurate and timely handling of charitable contributions and donor records. This role partners with Advancement Operations and Foundation Accounting to maintain audit readiness and donor data integrity.

You will supervise Gift Processing staff, provide coaching and training, and lead process improvements, including receipting, acknowledgments,