Assistant Director of Front Office - Millennium Hilton New York One UN Plaza

Hilton Worldwide, Inc.; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Hilton Worldwide, Inc. is seeking an Assistant Director of Front Office for the Millennium Hilton New York. The role involves overseeing Front Office operations, managing team performance, and ensuring exceptional guest experiences. Candidates should have leadership experience in a similar environment and be available for all shifts.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Qualifications

• Experience in front office leadership at a similar-sized property.
• OnQ experience and managing unionized team members.
• Full availability, including nights, weekends, and holidays.

Responsibilities

• Assist in directing all Front Office operations, including guest service and registration.
• Monitor and develop team member performance, including scheduling and evaluations.
• Resolve guest issues to ensure satisfaction.

Skills

Leadership

Customer Focus

Team Management

Job description

Job Description - Assistant Director of Front Office - Millennium Hilton New York One UN Plaza (HOT0BNBR)

Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

The ideal candidate will have experience in a front office leadership role at a similar-sized property, OnQ experience, experience managing unionized team members, and full availability, including nights, weekends, and holidays.

Shift Pattern: Full availability, including nights, weekends, and holidays

Salary Range: $85,000 - $95,000 / year

What are the benefits of working for Hilton?

We support the mental and physical wellbeing of all Team Members to help them Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending on property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Assistant Director of Front Office, you will assist in directing and administering all Front Office operations.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations, including guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance, including supervision, professional development, scheduling, counseling, evaluations, and recognition.
• Assess service and satisfaction trends, address issues, and make improvements accordingly.
• Oversee the VIP process, including reviewing VIP reservations, administering amenities, managing guest resumes and special requests, updating inventory, and overseeing rate changes for in-house guests.
• Implement marketing up-selling techniques to promote hotel services and maximize revenue.
• Ensure team members are knowledgeable about hotel offerings, policies, and local area events.
• Run daily reports, analyze data, and make data-driven decisions.
• Resolve guest issues to ensure satisfaction.
• Recruit, interview, and train team members.

What are we looking for?

Hilton has been a leader in the hospitality industry since 1919. We value our Team Members who embody our Values:

Hospitality - Delivering exceptional guest experiences.

Integrity - Doing the right thing always.

Leadership - Leading in our industry and communities.

Teamwork - Being team players.

Ownership - Taking ownership of actions and decisions.

Now - Operating with urgency and discipline.

We also seek the demonstration of key attributes: Quality, Productivity, Customer Focus.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Hotels & Resorts offers travelers authentic experiences and is committed to innovation, quality, and success. We provide top-tier products, services, and amenities to ensure every guest feels cared for, valued, and respected. Hilton is where the world makes history, celebrates, conducts business, and relaxes.

For more information, visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and delivering a globally recognized hospitality experience, you may be the right fit for our team.

Job

Job

: Guest Services, Operations, and Front Office