Assistant Director of Admissions Services

Berklee College of Music; Boston (MA); Hybrid; USD 56,000 - 75,000; Full time

Benefits offered by this job

Paid winter break

Health and dental coverage

403(b) retirement match

Tuition assistance

Generous PTO

Job summary

Berklee College of Music in Boston seeks an Assistant Director of Admissions Services to be the primary contact for prospective students across Berklee’s campuses. You will guide applicants through the process, support auditions, and help matriculate while coordinating with campus teams and using Salesforce, Colleague, and PowerCampus.

The role requires strong communication, time management, and the ability to work occasional evenings or weekends during peak admissions periods.

Qualifications

• Bachelor’s degree preferred (music-related concentration).
• Up to 3 years of high-quality customer service, admissions, or sales experience.
• Familiarity with Salesforce or other CRM platforms.
• Working knowledge of Colleague and PowerCampus.
• Strong communication skills and disciplined time management.

Responsibilities

• Serve as main contact for prospective students across Berklee’s campuses.
• Counsel applicants through application steps and matriculation milestones.
• Support outbound call campaigns and respond via phone, email, and Slack.
• Maintain data integrity in Salesforce, Colleague, and PowerCampus.
• Coordinate auditions, interviews, open houses, and regional events.
• Supervise student employees and contribute to departmental projects.

Skills

Salesforce

CRM platforms

Colleague

PowerCampus

Communication

Time management

Team collaboration

Education

Bachelor’s degree (music-related preferred)

Tools

Salesforce

Job description

## Assistant Director of Admissions ServicesApply: Berklee College of Music - Boston: Full time: Posted Today: R0011617Job Description:Under the direct supervision of the Associate Director of Admissions Services, the **Assistant Director of Admissions Services** serves as the primary point of contact for Berklee’s prospective students and applicants across all physical campuses (Berklee College of Music, Boston Conservatory, and Berklee NYC). Delivering world-class support via phone, email, and virtual channels, this role guides candidates through application completion, audition participation, and matriculation. **At Berklee, your work directly supports the next generation of creative leaders.** ### **Key Responsibilities** **Inquiry Resolution & Applicant Support:*** **Multi-Campus Frontline Liaison:** Serve as the main point of contact for prospective students and families across Berklee College of Music, Boston Conservatory, and Berklee NYC.* **Application & Enrollment Guidance:** Counsel applicants through required application steps and matriculation milestones, including bill payments and immunizations.* **Outreach Campaigns:** Participate in targeted outbound call campaigns and maintain high responsiveness across phone, email, and internal Slack communications.* **Cross-Departmental Collaboration:** Partner with One Stop Student Services and Student Success Advising to ensure seamless issue resolution for incoming students. **Admissions Operations & Event Support:*** **Systems & Data Integrity:** Utilize **Salesforce**, **Colleague**, and **PowerCampus** to track applicant statuses, maintain database accuracy, and meet response standards.* **Audition & Recruitment Events:** Participate in on-campus and virtual Audition and Interview (A&I) events, Open Houses, and regional outreach initiatives.* **Team Operations:** Assist in supervising student employees and contribute to departmental project responsibilities. ### **What You'll Bring*** **Education & Experience:** Bachelor’s degree preferred (music-related concentration preferred). Up to 3 years of high-quality customer service, admissions, or sales experience.* **Industry Knowledge:** Familiarity with modern music styles, leading figures, music technology, and industry structures; background in performance, production, or business preferred.* **Technical Proficiency:** Experience with **Salesforce** or other CRM platforms preferred; working knowledge of Colleague and PowerCampus systems.* **Core Attributes:** Exceptional communication skills, disciplined time management, a goal-oriented mindset, and a collaborative team approach.* **Schedule Flexibility:** Ability to work occasional evenings and weekends during peak admissions initiatives and major recruitment events. ### **Why Choose Berklee?*** **Artistic Core:** Welcome and inspire emerging talent entering premier programs in music, theater, and performing arts.* **Cultural Access:** Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.* **Total Rewards:** Outstanding health and dental coverage, an institutional 403(b) retirement match, tuition assistance, generous PTO, and a **paid winter break**. **Hiring Range:** **$56,000** to **$75,000**; salary dependent on experience and education.Please visit the Total Rewards page to learn more about our benefits.This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.\\*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.\\*## **Employee Type:**Staff