Assistant Director of Admissions (Customer Service)

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 100,000 - 140,000; Full time

Job summary

Massachusetts Institute of Technology is seeking an Assistant Director of Admissions for Customer Service to lead the Customer Service team at the Welcome Center. You will supervise four staff members and coordinate with Admissions colleagues and campus partners on daily scheduling and operations, while ensuring accurate information is provided to prospective students and their support networks.

You will also participate in undergraduate applicant reviews, admissions committee activities, and

Responsibilities

• Supervise four support staff members and oversee daily Welcome Center operations.
• Respond to high volume email and phone inquiries with accurate information.
• Greet and direct every campus visitor entering the MIT Welcome Center.
• Collaborate with Admissions colleagues and campus partners on scheduling and operations.
• Provide ongoing training and development opportunities for the team.
• Serve as the office manager of the admissions office and maintain communications across teams.
• Review and select undergraduate applicants and participate on the admissions committee.
• Engage in outreach and yield activities as assigned.

Job description

ASSISTANT DIRECTOR OF ADMISSIONS FOR CUSTOMER SERVICE, Admissions Office, tomanage the Customer Service team, charged with responding to high volume email and phone inquiries, in addition to greeting and directing every campus visitor who enters the MIT Welcome Center. Will directly supervise four support staff members and collaborate with key Admissions colleagues and campus partners on daily scheduling and Welcome Center operations. Will work under the direction of the associate director for campus visits, maintain channels of communication and collaboration across the admissions office and among campus partners, provide continued training and development opportunities for the team to ensure accurate information is being provided to prospective students and their support networks, and serve as the office manager of the admissions office. Will review and select undergraduate applicants and actively participate on the admissions committee; and participate in other outreach and yield activities as assigned.

The full job description is available, here: https://mitadmissions.org/jobs/join-the-team/