Welcome Center & Guest Experience Associate – Admissions Office

Bethel University; Mishawaka (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bethel University in Mishawaka, IN, seeks a Welcome Center & Guest Experience Associate in the Admissions Office. You will greet visitors, support campus tours, and help ensure a warm, organized welcome environment.

You will coordinate front desk operations, assist with visit registrations, collect data, and support events. Strong communication and hospitality skills are essential to create a positive prospective student experience.

Qualifications

• Experience in guest services or higher education admissions preferred.
• Comfortable interacting with diverse visitors and families.
• Ability to manage front desk operations and gather visit data.

Responsibilities

• Serve as the first point of contact for Admissions visitors and guests.
• Direct calls and answer questions at the switchboard/front desk.
• Assist with visit registrations, check-in, and data collection.

Skills

Customer service

Hospitality

Front desk

Communication

Data organization

Job description

Welcome Center & Guest Experience Associate - Admissions Office

Department: Admissions

Reports To: Admission Visit & Event Coordinator

Status: Full Time

Primary Responsibilities

Visitor Experience & Hospitality

• Serve as the first point of contact for all Admissions visitors.
• Welcome prospective students, families, and guests with enthusiasm, professionalism, and genuine hospitality.
• Maintain a warm, inviting, and organized Welcome Center environment.
• Ensure coffee, refreshments, and snacks are fully stocked.
• Monitor the cleanliness and presentation of the Welcome Center throughout the day.
• Maintain cleanliness and readiness of visitor restrooms and public spaces.
• Close and prepare the Welcome Center at the end of each day.

Switchboard & Front Desk Operations

• Answer incoming switchboard calls in a timely and professional manner.
• Direct calls to the appropriate offices and personnel.
• Assist visitors with questions, directions, and campus information.
• Serve as the primary receptionist for Admissions.

Campus Visit Support

• Assist with visit registration and visitor check-in.
• Collect and organize campus visit data.
• Generate visit reports and assist with tracking visitor metrics.
• Make post-visit follow-up calls to prospective students and families.
• Assist with visit-day logistics and preparation.

Administrative Support

• Assist with various admissions projects as assigned.
• Help maintain visitor materials and admissions inventory.
• Support special events and large visit programs.
• Coordinate with the Visits and Events Coordinator for hospitality needs during admissions events.