Assistant Director of Academics and Communications (Student Programming Specialist) Office of Orientation and Enrollment Programs

Indiana University Bloomington; Bloomington (IN); On-site; USD 51,000 - 53,000; Full time

Job summary

Indiana University Bloomington invites applications for a in-person Student Programming Specialist to lead the academic components of New Student Orientation, including pre-Orientation prep, webinars, and academic sessions. You will liaise with academic advising units, coordinate logistics for incoming students, and spearhead clear, student-facing Orientation communications.

The role also involves hiring, training, and supervising student staff, plus providing housing and operational support

Qualifications

• Bachelor's degree in education, social work, public affairs, counseling, business, or related field.
• Master's degree in higher education, student affairs, or related field preferred.
• 2 years in student services, higher education, or related field.
• Proficient communication skills; maintains professionalism and confidentiality.
• Demonstrates time management, priority setting, and a commitment to quality.
• Flexible to work in a fast-paced, dynamic environment.
• Demonstrates accuracy and diplomacy; capable of presenting effectively.
• Strong customer service orientation and ability to build partnerships.

Responsibilities

• Leads academic components of New Student Orientation and related webinars and courses.
• Acts as primary liaison to academic advising units; coordinates logistics for incoming students.
• Leads development and continuous improvement of New Student Orientation communications and student-facing information.
• Collaborates with staff to craft clear Orientation communications.
• Leads New Student Orientation email and phone operations; directs front-office staff.
• Hires, supervises, trains, and provides development for assigned student staff.
• Provides operational support for housing arrangements for Orientation participants.
• Contributes to development and continuous improvement of New Student Orientation.
• Performs other duties as assigned.

Skills

Communication skills

Professionalism

Time management

Quality focus

Flexibility

Continual learning

Accuracy under pressure

Presentation skills

Customer service

Confidentiality

Judgment and diplomacy

Partnership building

Education

Bachelor's degree (education / related field)

Master's degree (higher education / student affairs)

Job description

Department‑Specific Responsibilities

• Leads academic components of New Student Orientation, including pre-Orientation academic preparations, webinars, preparation courses, and academic sessions during New Student Orientation.
• Serves as primary liaison to academic advising units, leading and coordinating logistics related to academic advising for incoming students, ensuring a smooth experience for students and staff.
• Provides leadership for the creation, development, and continuous improvement of all New Student Orientation communications and student facing information.
• Collaborates with other full-time staff to develop and distribute clear New Student Orientation-related communications.
• Provides primary leadership and supports for New Student Orientation email and phones, directing front office staff in all duties related to communications.
• Hires, supervises, trains, and provides developmental activities and feedback to assigned student staff.
• Provides operational support for various components of the team.
• Provides operations support for housing arrangements for students participating in New Student Orientation.
• Contributes to the development and continuous improvement of New Student Orientation.
• Performs other duties as assigned.

General Responsibilities

• Develops and implements programs and initiatives geared at enhancing and reinforcing the academic engagement and experiential learning capacity of the student experience. Projects programming outcomes at the program, department/division, or campus level.
• Interfaces directly with students, attending student programming events and gathering satisfaction feedback from student participants to implement into future student programming initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student programming goals, often coordinating funding to sponsor student programs.
• Measures and evaluates effectiveness of student programs against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student programming initiatives to ensure student participation and inclusion.
• May provide guidance to other Student Programming Specialists; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

Required: Bachelor's degree in education, social work, public affairs, counseling, business, or related field.

Preferred: Master's degree in higher education, student affairs, or related field.

Work Experience

Required: 2 years in student services, higher education, or related field.

Skills (Required)

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Develops and delivers effective presentations.
• Demonstrates customer service skills.
• Demonstrates ability to maintain confidential information.
• Demonstrates excellent judgment and decision-making skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Ability to build strong partnerships with students and other university departments.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

This is an in-person position

Advertised Salary

$51,000 - $53,000 annually based on experience.

Job Classification

• Career Level: Career
• FLSA: Exempt
• Job Function: Student Services
• Job Family: Student Programming