Assistant Director, IDD Programs & Service Excellence

Hope Services; Santa Cruz (CA); On-site; USD 95,000 - 116,000; Full time

Job summary

Hope Services in California seeks an Assistant Director to oversee program operations, ensure regulatory compliance, and lead staff to deliver high-quality services. This role reports to the District Director and supports day-to-day operations to meet agency goals.

The candidate will manage budgeting, policy development, and community partnerships, while supervising staff and maintaining program quality and reporting standards.

Qualifications

• Bachelor’s degree in Social Services, Psychology, Rehabilitation, Public Administration, or related field.
• Minimum 5 years of experience with individuals with developmental disabilities or related populations.
• 2+ years of progressive management or supervisory experience.

Responsibilities

• Provide daily oversight of services and operations, ensuring timely, high-quality support for clients.
• Develop and monitor systems for communication, scheduling, and service coordination.
• Ensure all services comply with applicable regulations, funding requirements, and agency policies.
• Participate in agency-wide planning efforts, including budgeting, policy development, and goal implementation.
• Recruit, hire, schedule, and orient direct service staff; supervise and train supervisory staff.
• Provide leadership during transitions, stepping into the Director’s role as assigned.
• Oversee billing, payroll, documentation, training records, and reports; ensure compliance with standards.

Skills

IDD services knowledge

Person-centered planning

Supervision & mentoring

Budgeting & billing processes

Regulatory compliance

Communication skills

Education

Bachelor’s degree in Social Services or related field

Job description

Hope Services in California seeks an Assistant Director to oversee program operations, ensure regulatory compliance, and lead staff to deliver high-quality services. This role reports to the District Director and supports day-to-day operations to meet agency goals.

The candidate will manage budgeting, policy development, and community partnerships, while supervising staff and maintaining program quality and reporting standards.