Assistant Director – IDD Programs

Hopeservices; Santa Cruz (CA); On-site; USD 95,000 - 116,000; Full time

Job summary

Hope Services in Santa Cruz, CA seeks an Assistant Director to oversee program operations, ensure quality service delivery, and supervise staff. The role focuses on compliance, development, budgeting, and partnerships to support individuals with developmental disabilities and mental health needs.

You will lead day-to-day operations, manage budgets, and coordinate services across sites while ensuring person-centered care and regulatory adherence.

Qualifications

• Bachelor’s degree in Social Services, Psychology, Rehabilitation, Public Administration, or a related field.

Responsibilities

• Provide daily oversight of services and operations.
• Develop and monitor systems for communication, scheduling, and service coordination.
• Ensure services comply with regulations, funding requirements, and agency policies.
• Lead staff recruitment, scheduling, orientation, and supervision.

Skills

IDD services

Person-centered planning

Team supervision

Communication skills

Budgeting & billing

Education

Bachelor's degree in related field

Tools

Microsoft Office

Electronic documentation

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

*Compensation: Starting at $105,000/yr commensurate with experience and qualifications

SUMMARY

Under the general direction of the District Director, the Assistant Director supports the operational oversight of programs and services for program participants. This role ensures quality service delivery, regulatory compliance, program development, and staff leadership and overseeing day-to-day operations to meet agency and participant goals.

ESSENTIAL FUNCTIONS

Program Operations & Oversight

• Provide daily oversight of services and operations, ensuring timely, high- quality support for clients.
• Develop and monitor systems for communication, scheduling, and service coordination.
• Ensure all services comply with applicable regulations, funding requirements, and agency policies.
• articipate in agency-wide planning efforts, including departmental budgeting, policy development, and goal implementation.

Staff Supervision & Development

• Ensure programs are adequately staffed through recruitment, hiring, scheduling, and orientation of direct service staff.
• Supervise and train supervisory staff, promoting a culture of continuous improvement, accountability, and person-centered care.
• Provide leadership during periods of transition, stepping into the Director’s role as assigned.

Compliance & Quality Assurance

• Oversee the accuracy and timeliness of billing, payroll, documentation, training records, and reports.
• Ensure compliance with Federal and State standards, client rights, safety, and health regulations.
• Serve as a mandated reporter and lead investigations as necessary.

Program Development & Community Engagement

• Represent the agency in external meetings and events, cultivating partnerships and promoting services.
• Support efforts in service expansion, strategic partnerships, and funding alignment.

Administrative & Reporting Responsibilities

• Assist with preparing and managing program budgets.
• Ensure accurate record-keeping and reporting in alignment with internal and external requirements.
• Lead or contribute to special projects as assigned by the Director.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Social Services, Psychology, Rehabilitation, Public Administration, or a related field.
• Minimum 5 years of experience working with individuals with developmental disabilities or related populations.
• 2+ years of progressive management or supervisory experience.
• Or an approved combination of education and work experience.

REQUIRED SKILLS AND ABILITIES

• Strong knowledge of IDD services and person-centered planning.
• Ability to supervise and mentor diverse teams.
• Ability to effectively manage competing priorities and adapt to organizational change.
• Familiarity with budgeting, compliance tracking, and billing processes.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, client data management systems, and electronic documentation tools.

WORK ENVIRONMENT

The work environmental characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office and program site setting with regular use of computers, phones, and general office equipment. Frequent travel between program locations/off-site events across counties. Occasional exposure to outdoor elements and varied working conditions.

Reasonable accommodation may be provided upon request.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.