Assistant Director, Financial Aid & Student Services

The University of North Carolina at Pembroke; Pembroke (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of North Carolina at Pembroke seeks an Assistant Director of Financial Aid Service Center to ensure excellent customer service for students, families, and staff. The role links students, employees, and the university, guiding financial aid decisions and program coordination.

You will lead SAP appeals, supervise two Financial Wellness Ambassadors, and coordinate campus financial aid events, reporting to the Director of Financial Aid and leadership teams.

Qualifications

• Experience in business, education, or student services-related fields.
• Excellent interpersonal, communication, and organizational abilities.
• Proficient with desktop software and office automation tools.

Responsibilities

• Lead SAP Team in reviewing appeals for reinstating financial aid eligibility.
• Manage Financial Wellness Program and supervise two Ambassadors; coordinate wellness presentations with stakeholders.
• Coordinate events for the Financial Aid Office in collaboration with departments across the institution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Office automation

Education

Master’s or Bachelor’s degree in Business / Accounting / Higher Education / Administration

Job description

The University of North Carolina at Pembroke seeks an Assistant Director of Financial Aid Service Center to ensure excellent customer service for students, families, and staff. The role links students, employees, and the university, guiding financial aid decisions and program coordination.

You will lead SAP appeals, supervise two Financial Wellness Ambassadors, and coordinate campus financial aid events, reporting to the Director of Financial Aid and leadership teams.