Assistant Director, Financial Aid & Student Wellness Programs

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

The University of North Carolina at Pembroke invites applications for the Assistant Director of Financial Aid Service Center. This role ensures excellent customer service to students, families, and staff and acts as a liaison across the university.

The position leads SAP decisions and oversees the Financial Wellness Program in collaboration with campus partners. Responsibilities include supervising staff within the FA Service Center, generating reports for leadership, and coordinating events.

Qualifications

• Master's Degree or Bachelor's Degree in Business, Accounting, Higher Education, Administration or related field.
• Minimum 3 years of professional experience in business, education or student services-related field.
• Effective interpersonal, communication, and organizational skills; strong desktop and office automation skills.

Responsibilities

• Lead the SAP Team in reviewing and making decisions on appeals from students seeking to regain financial aid eligibility.
• Manage the Financial Wellness Program, including supervising two Financial Wellness Ambassadors and coordinating related presentations and events.
• Coordinate events for the financial aid office and collaborate with departments across the institution.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service mindset

Education

Master's or Bachelor's degree

Degree in Business/Accounting/Higher Education/Administration

Job description

The University of North Carolina at Pembroke invites applications for the Assistant Director of Financial Aid Service Center. This role ensures excellent customer service to students, families, and staff and acts as a liaison across the university.

The position leads SAP decisions and oversees the Financial Wellness Program in collaboration with campus partners. Responsibilities include supervising staff within the FA Service Center, generating reports for leadership, and coordinating events.