Assistant Director of Financial Aid & Student Success

University of North Carolina at Pembroke; Pembroke (NC); On-site; USD 75,000 - 98,000; Full time

Job summary

The University of North Carolina at Pembroke invites applications for the Assistant Director of Financial Aid. This exempt professional staff role leads the Financial Aid Service Center and partners with enrollment management to ensure excellent student service and compliant aid administration.

Responsibilities include overseeing SAP decisions, managing the Financial Wellness Program and coordinating events across the campus, with an emphasis on accessibility and timely aid delivery for all

Qualifications

• Master's degree preferred or Bachelor's degree in Business, Accounting, Higher Education, Administration or related field.
• Minimum of three years of professional experience in business, education or student services-related field.
• Effective interpersonal, communication and organizational skills; strong desktop and office automation skills.

Responsibilities

• Oversee the Financial Aid Service Center operations to ensure excellent customer service.
• Lead the SAP Team in reviewing appeals to regain aid eligibility.
• Manage the Financial Wellness Program and supervise two Ambassadors; coordinate related events.
• Coordinate events for the financial aid office with campus departments.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Master's degree preferred

Bachelor's degree in Business/Accounting/Higher Education/Admin

Tools

EAB system

Job description

The University of North Carolina at Pembroke invites applications for the Assistant Director of Financial Aid. This exempt professional staff role leads the Financial Aid Service Center and partners with enrollment management to ensure excellent student service and compliant aid administration.

Responsibilities include overseeing SAP decisions, managing the Financial Wellness Program and coordinating events across the campus, with an emphasis on accessibility and timely aid delivery for all