Assistant Director, Facility Operations and Member Services

University of Dayton; Dayton, Northern (OH, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

University of Dayton Campus Recreation seeks a self-motivated, enthusiastic professional to manage all aspects of daily operations and informal recreation activities of the RecPlex, including policy development, facility management, scheduling, member services, and staff development in a 125,000 square foot facility with over 400,000 participations annually.

The assistant director provides oversight of the Welcome Desk, Equipment Resource Center, and Administrative Office, focusing on customer

Qualifications

• Bachelor's degree required with 2+ years in recreation/higher education environment.
• Experience with facility management, rental agreements, and risk mitigation standards.
• Excellent written communication and attention to detail; ability to work flexible hours.

Responsibilities

• Oversee daily operations and informal recreation activities of the RecPlex.
• Manage Welcome Desk, Equipment Resource Center, and Administrative Office functions.
• Ensure high level of customer service and morale while maintaining access equity.
• Coordinate membership sales, facility rentals, guest passes, towels, and locker services.
• Support risk mitigation policies and holistic wellbeing aligned with Marianist mission.

Skills

Customer service excellence

Policy development

Facility management

Staff development

Communication skills

Team leadership

Education

Bachelor's degree

Master's degree in Recreation/Sports Management or related field

Tools

Fusion

Connect2

TCP/Humanity

Job description

Assistant Director, Facility Operations and Member Services

Job No: 503951
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: University Staff
Department: Campus Recreation - 700800
Pay Grade: A - Exempt
Advertised: October 13, 2026
Applications close: November 01, 2026

Position Summary:

University of Dayton Campus Recreation seeks a self-motivated, enthusiastic, and proactive professional to manage all aspects of daily operations and informal recreation activities of the RecPlex, including policy development and enforcement, facility management and scheduling, member services, and staff development in a facility totaling 125,000 square feet with over 400,000 participations annually.

The assistant director, facility operations and member services provides oversight of the daily operations of the Welcome Desk, Equipment Resource Center, and Administrative Office, including customer service, deposits, program registration, attendance records, and membership management and communications. The ideal candidate for this position will maintain a high level of customer service and employee morale while providing access equity to all facility and program users.

Additionally, the individual will ensure smooth operation of membership sales. Service is provided to the University community, as well as thousands of visitors, alumni, conference participants, and prospective students. This position is also responsible for the coordination and revenue generation for facility rentals and guest pass sales, towel and locker service. This multi-faceted position will also assist in the coordination of risk mitigation policies and procedures. Further, the assistant director, facility operations and member services is expected to utilize holistic wellbeing and leadership to positively impact students, while displaying a commitment to understand and support the University of Dayton's distinctive Marianist tradition and educational vision.

Minimum Qualifications:

Candidate must currently have a bachelor's degree;
2 years of post graduate, progressive experience working in a recreation and/or higher education environment;
Working knowledge of facility management, execution of rental agreements, and current risk mitigation standards and practices;
Articulated passion for promoting health and wellbeing;
Experience working collaboratively with various constituents;
Excellent written communication skills;
Attention to detail; and
Ability to work on a flexible basis including occasional evenings, weekends, holidays, and provide service on an on-call basis.

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Master's degree in Recreation/Sports Management, Education, Student Development, Health Promotion, Higher Education or related field;
Evidenced creation of an inclusive, customer-oriented environment, to include familiarity in working with various populations from youth to adults;
Experience within a collegiate recreation setting, with an emphasis on student development, to include supervisory experience of students;
Commitment to a development philosophy for participants and student staff;
Demonstrated experience in establishing and facilitating strategic goals;
Knowledge of and sensitivity to a Catholic and Marianist campus environment.
Proven success working with a range of culturally and ethnically diverse populations, and evidence of commitment to fostering a collaborative multicultural environment;
Demonstrated proficiency with computers, various software applications, spreadsheets, and preparation of reports (specifically proficiency within Fusion, Connect2, and TCP/Humanity);
Direct experience with administering a budget;
Ability to thrive in a student service environment that values high expectations, accountability, leadership through service, and balanced lifestyles, while possessing exceptional verbal communication skills, enthusiasm, positive attitude, and be a self-starter with the ability to instill the same in others;
Articulated understanding of the purpose and benefits of graduate assistantships in collegiate recreation;
Demonstrated analytical skills to identify problems, assess alternatives, and render consistent, logical decisions;
Current certification in Red Cross First Aid, CPRO, and AED or obtained within 4 months of hire; and
Demonstrated integrity, dependability, sound judgment, teambuilding, and resourcefulness to establish and maintain collaborative, positive, and effective working relationships with multiple constituency groups.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.