Assistant Director, Commercial Loan Servicing

Socket.dev; Wayne (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev seeks an experienced executive to provide strategic leadership over a commercial loan servicing portfolio. You will drive operational excellence, manage compliance, and lead risk mitigation while partnering with senior leadership on growth initiatives.

You will mentor managers and shape a high-performance culture, oversee KPIs and reporting, and collaborate across business, technology, and operations to implement improvements and system upgrades.

Qualifications

• Bachelor’s degree required in business or finance; Master’s preferred.
• 7+ years in commercial loan operations, servicing, and loan documentation with strong management.
• Experience with regulatory compliance and internal controls is essential.
• Proven ability to lead teams and drive cross-functional initiatives.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives.
• Lead, mentor, and develop managers and team members to foster a high-performance culture.
• Establish and monitor KPIs, operational metrics, and management reporting to drive performance.
• Collaborate with business, technology, and operations to implement process improvements and system enhancements.
• Ensure adherence to bank policies, regulatory requirements, and internal controls during audits and examinations.
• Identify and mitigate operational, regulatory, and reputational risks with ERM and stakeholders.
• Oversee third-party vendor relationships, contract administration, risk oversight, and service delivery.
• Direct collateral management and loan documentation functions, ensuring regulatory compliance.
• Lead portfolio acquisitions, integrations, servicing conversions, and complex loan issue resolutions with stakeholders.

Skills

Change management

Leadership

Commercial loan operations

Loan documentation

Syndications & SWAP

nCino

Education

Bachelor's degree in Business Administration or Finance

Master's degree in Business Administration or Finance

Tools

IBS

nCino

Job description

Responsibilities

Responsibilities include but are not limited to:

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
• Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
• Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
• Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
• Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
• Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
• Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.

Qualifications

Required Skills

• Strong change management and leadership skills.
• Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
• Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, nCino and other loan systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast-paced, environment.

Required Experience

• Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

Preferred Experience

• Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.