Assistant Director, CE Systems

Temple University; Philadelphia (Philadelphia County); Hybrid; USD 49,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision coverage

Paid time off

9 Federally Observed Holidays

Personal Days

Tuition remission

Job summary

Temple University, University College, is seeking an Assistant Director, CE Systems User Support and Training. This role leads training across non‑credit and continuing education for staff and students, maintains the training curriculum for LLEE, and serves as a concierge for program inquiries with an emphasis on cross‑campus support.

The position requires a Bachelor’s degree and at least 4 years of related experience, with preferred exposure to Banner ERP and ERP/continuing education systems.

Qualifications

• Bachelor’s Degree and at least 4 years of related experience.
• Experience with Banner ERP or continuing education systems is preferred.
• Strong customer service, call center, and communication skills.

Responsibilities

• Train staff across schools, colleges, and units in CE systems.
• Develop and maintain an up‑to‑date training curriculum for LLEE.
• Respond to program inquiries by phone and email from prospective and current students.
• Assist in setting up conferences and events in LLEE for university programs.
• Collect, report, and evaluate CE systems KPIs and usage data.
• Supervise the Administrative Specialist and support workflow for CE Systems.

Skills

Customer support

MS Office

Microsoft Teams

Call center experience

Written and verbal communication

Forecasting and budgeting

Organizational skills

LLEE and Banner usage

Education

Bachelor’s Degree

Tools

Banner ERP System

LLEE

AugusSoft Lumens

Ellucian Banner

Genesys PureCloud

Job description

Temple University's University College is searching for an Assistant Director, CE Systems User Support and Training!

Become a part of the Temple family and you will have access to the following:

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 9 Federally Observed Paid Holidays
• 3 Personal Days
• Tuition remission - eligible employees and their dependents can obtain a degree
• TUITION-FREE
• A generous retirement plan and so much more!

Salary Range: $49,250 - $67,658

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

The Assistant Director, CE Systems User Support and Training is responsible for training LLEE staff users across all schools, colleges, and units at Temple University. Trainings include new user trainings and trainings on each module within LLEE. Trainings will be delivered as written training materials as well as synchronous and asynchronous training courses. The Assistant Director, CE Systems & Training maintains an up-to-date curriculum of LLEE training. The Assistant Director, CE Systems User Support and Training assists the Administrative Specialist with answering all program inquiries by phone and email from diverse constituents interested in Temple University’s credit, non-credit, and continuing education programs The Assistant Director, CE Systems User Support and Training assists Temple University schools, colleges, and departments to set up conferences in LLEE. The Assistant Director, CE Systems User Support and Training performs a critical role in supporting the non-credit and continuing education operations for university-wide continuing education programs. This role works as part of a customer service team to promptly respond to all email, phone calls, and inquiries from current and prospective students for both credit and non-credit programs. This role serves as the non-credit and continuing education "concierge" with an ability to problem solve and identify accurate program-specific information to share with prospective and current students across multiple campuses and programs. The Assistant Director, CE Systems User Support and Training is responsible for data collection, reporting, and evaluation of CE Systems KPIs. This includes data related to user phone calls and tickets and training delivered. The Assistant Director, CE Systems User Support and Training must have strong student and customer orientation skills with excellent oral and written communication abilities. The Assistant Director, CE Systems User Support and Training must have the ability to manage a team and must be pro-active and able to prioritize. The Assistant Director, CE Systems User Support and Training assists in the workflow and daily operation of CE Systems and supervises the Administrative Specialist.

University College is comprised of three regional campuses (Ambler, Center City, and Harrisburg), as well as pre-college, summer, continuing education and program development, and undergraduate certificate and degree programs, including the Bachelor of General Studies. As a member of the University College team, this position may be asked to support University College events & initiatives across all campuses and advance the mission and strategic priorities of both University College and Temple University.

Job Details

• This position requires a background check for PII/Cash Handling responsibilities.

Required Education and Experience

• Bachelor’s Degree
• At least 4 years of related experience

Preferred Education and Experience

• Previous experience with Banner ERP System
• Previous experience using an ERP or continuing education system, such as LLEE, AugusSoft Lumens, Ellucian Banner or other similar systems

Required Skills and Abilities

• Ability to troubleshoot and provide customer support in-person or over the phone, email or internet
• Demonstrated proficiency with Microsoft Office Suite, especially Microsoft Teams and working knowledge of all applicable computer software or ability to learn them
• Demonstrated proficiency working in a call center environment, including the use of software such as Genesys PureCloud
• Demonstrated excellent written and oral communications skills
• Demonstrated skills related to forecasting, financial planning, and analysis
• Excellent organizational skills
• Ability to use LLEE and Banner

This position is assigned a hybrid work arrangement (on-campus and remote) – the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.