Assistant Director-Card and Parking Services

South Dakota State University; Brookings Township (SD); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Tuition benefits

Relocation assistance

Job summary

South Dakota State University is seeking an Assistant Director of Card and Parking Services in Brookings, SD. This 12-month, full-time role provides leadership and operational oversight for card services, parking operations, motor pool, and air transportation programs.

The position supervises staff, manages daily customer service and credential operations, and develops reports. You will analyze data, implement process improvements, and collaborate with campus partners and vendors on strategic

Qualifications

• Bachelor’s degree completed by start date.
• 3+ years of experience with operational technology systems.
• Ability to develop, interpret, and apply policies and procedures.
• Strong customer service in a high-volume setting.

Responsibilities

• Provide leadership and oversight for card services, parking operations, motor pool, and air transportation programs.
• Supervise staff and manage daily customer service, permit administration, credential operations, and parking activities.
• Administer and support departmental technology systems and related processes.
• Develop reports, analyze data, and implement improvements for efficiency.
• Collaborate with campus partners, departments, and vendors to support institutional needs.
• Assist with training, policy implementation, compliance, and planning.

Skills

Leadership

Customer Service

Policy Interpretation

Microsoft Office

Education

Bachelor’s degree in Business Management / Information Systems / Finance / Public Administration

Tools

Transact Campus certification

PCI DSS training

Job description

Posting Details

• Logo:
• Institution: South Dakota State University
• Working Title: Assistant Director-Card and Parking Services
• Posting Number: NFE03229P
• Department: SDSU-Card and Parking Services
• Physical Location of Position (City): Brookings

Posting Text

Help shape the future of campus services at South Dakota State University. The Assistant Director of Card and Parking Services provides leadership and operational oversight for programs that support the daily experience of students, employees, visitors, and campus partners across the university. This position is located in Brookings ,South Dakota. This position is a 12-month, full-time, benefits-eligible position.

This position is open only to current, permanent, full-time employees within the Division of Finance and Budget.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Key Responsibilities

• Provide leadership and operational oversight for card services, parking operations, motor pool, and air transportation programs.
• Supervise staff and manage daily customer service, permit administration, credential operations, and parking-related activities.
• Administer and support departmental technology systems, software applications, and associated business processes.
• Develop reports, analyze operational data, and implement process improvements to enhance efficiency and service delivery.
• Collaborate with campus partners, departments, and vendors to support institutional needs and strategic initiatives.
• Assist with training, policy implementation, compliance efforts, and departmental planning.

Benefits

• SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave.
• We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays.
• Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.
• Relocation benefits are available per university’s guidelines.

Minimum Qualifications

• Bachelor’s degree in Business Management, Information Systems, Finance, Public Administration, Higher Education Administration, Operations Management, or a closely related field completed by start date
• At least three years of experience supporting or administering operational technology systems
• Ability to develop, interpret, and apply policies and procedures
• Demonstrated customer service experience in a complex, high-volume environment, including the ability to maintain composure in a fast-paced, customer-focused setting.
• Ability to work successfully with students, employees, campus partners, vendors, the public, and other internal and external stakeholders to build and maintain collaborative relationships
• Demonstrated proficient with Microsoft Office Suite or equivalent productivity software
• Ability to lift up to 30 pounds when supporting systems, devices, equipment, signage, or event operations
• Effective written, verbal and interpersonal communication skills
• Valid driver's license or ability to obtain one within 30 days of hire

Preferred Qualifications

• Transact Campus certification
• PCI DSS, payment card processing, parking operations, access control or related system training

Posting Information

Posting Date: 10/29/2026

Closing Date: 11/05/2026

Open Until Filled: No

Advertised Salary: The salary for this position is commensurate with qualifications, minimum of $61,786.

Duration of the Term: 12 months

Appointment Percent: 100

Appointment Type: Regular

Faculty Status: No

Scope of Search: Internal

This position requires Travel, Overnight stays, Weekends/Holidays, Valid DriversLicense

Department Description and Cultural Expectations

SDState is the state's largest, most comprehensive university with over $94million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing [e-mail]. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: [phone].

Contact Information

For questions on the position, contact Kendell Rohrbach at [e-mail].

Working Conditions

Cognitive Requirements: Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Multiple Stimuli, Pace-fast, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication

Protective Clothing/Equipment: Other

If other protection is used please identify: Weather-appropriate outerwear; reflective safety vest for parking lots or event parking; gloves or other equipment when handling outdoor equipment, signage, or hardware; other safety equipment as required by SDSU procedures.

Physical Requirements: Carrying, Climbing Stairs, Driving, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Pushing/Pulling, Reaching, Repetitive Motion, Sitting for sustained periods of time, Standing for sustained periods of time, Use Both Hands, Walking, Wrist Movement (twisting or rotating)

Describe any of the conditions selected: Position requires sitting for sustained periods while using computer systems, keyboarding, reviewing reports, and responding to customer issues. Position also requires walking to card, access, parking, or event locations; driving to campus or off-campus service locations; lifting and carrying equipment, signs, supplies, or devices; and occasionally working in parking lots, event areas, equipment rooms, or areas where card and transaction devices are installed.

Sensory Requirements: Color Vision, Hearing, Speaking

Working Conditions & Exposures (or potential exposures that this position may encounter during the course of the workday): Extreme Weather Conditions (wind, rain, snow, humidity), Walking/Standing on rough or uneven surfaces (gravel, rocks, etc), Walking/Standing on wood, metal or concrete

Please describe, in more detail, any of the conditions checked above: The position primarily works in an office environment but may occasionally work outdoors in parking areas, event locations, or equipment locations during weather conditions including cold, heat, rain, snow, wind, or humidity. The position may work around card readers, point-of-sale devices, parking equipment, signs, pay stations, mobile enforcement equipment, access-related devices, or technology located in campus buildings, parking areas, kitchens, residence halls, dining facilities, or other operational environments.

Working Environment: Office Environment, Other Environment (Please explain below), Outdoors Environment

If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided: The position may work in parking lots, campus event spaces, equipment rooms, dining locations, residence halls, service counters, access control locations, and other areas where card, parking, credential, transaction, or enforcement systems are used.