Communications Specialist

South Dakota Board of Regents; Brookings (SD); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Flexible benefits

Retirement plans

Compensation package

Paid holidays

Vacation leave

6% retirement match

Monthly annual leave

Sick leave

Eleven paid holidays

Training

Tuition benefits

Relocation benefits

Job summary

South Dakota State University’s University Police Department in Brookings, SD is hiring two Communications Specialists for 12-month, full-time roles. You will operate a multi-line communications system, dispatch law enforcement and emergency personnel, monitor alarms and video systems, and provide customer service to the public.

Must be a US citizen, 18+, authorized to work in the United States, and willing to work rotating shifts including nights and holidays.

Qualifications

• Operates a multi-line communications system and dispatches personnel.
• Provides customer service to the public and coordinates information.
• Knowledge of basic law enforcement and emergency response procedures.
• Proficient with computer applications and campus maps/blueprints.

Responsibilities

• Operate a multi-talk group communications system.
• Field calls and dispatch law enforcement and emergency personnel.
• Monitor patrolling activity and alarm systems.
• Monitor video and security systems and provide information to field personnel.
• Maintain logs and concise summaries of incidents.

Skills

Communications systems

Public/customer service

Emergency response procedures

Stress management

Computer applications

Job description

Do you have a passion for helping others? Are you interested in being part of a team where you get to play a role in serving and protecting the campus community? SDSU’s University Police Department is offering a rewarding career opportunity as a Communications Specialist. We are looking to fill two Communication Specialist positions. These positions are 12 months, 100% time.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities

Operate a multi-talk group communications system; field calls and dispatch law enforcement and emergency personnel; monitor patrolling activity and request additional support when needed; monitor computerized systems for buildings and facility alarms; monitor multiple video and security systems; provide customer service to the public; research, interpret, compile, and disseminate information from various law enforcement databases to provide data to personnel in the field.

Benefits

• medical
• dental
• flexible benefits
• retirement plans
• compensation packages
• paid holidays
• vacation leave
• generous retirement plan that includes 6% matching
• 10 hours of annual leave each month
• 9.34 hours of sick leave each month
• eleven paid holidays
• internal and state-sponsored training
• reduced tuition for state-supported courses at all State of South Dakota academic institutions
• Relocation benefits per university’s guidelines

Knowledge, Skills & Abilities

• Communications systems.
• Basic law enforcement and emergency response procedures.
• Stress and conflict management techniques.
• Computer applications and systems.
• Geography, buildings, roadways on campus, and in the city and county of Brookings.

Skill & Ability to:

• Prioritize radio and telephone calls while remaining calm during emergencies.
• Respond appropriately concerning the urgency of the situation.
• Operate a communications system, multi-line telephone system and computer terminal simultaneously.
• Read maps, multiple computer terminal and printouts quickly and accurately.
• Accurately record both alpha and alpha-numeric figures; locate and use reference sources.
• Follow oral and written instructions.
• Speak using good clarity, tone, volume, syntax, grammar and inflections/modulations.
• Organize, condense and transmit large amounts of information into brief, concise summaries.
• Maintain logs, manuals and reference materials in accordance with agency or institution policy and within Federal Communications Commission regulations.
• Listen to and exercise patience with callers.
• Manage calls regarding threats of emergencies (i.e., suicide) effectively.
• Remain calm in tense or emergency situation.
• Deal tactfully with and work effectively with law enforcement officers, emergency response personnel, field units, agency personnel and the public.
• Work independently.

Required License

• Valid driver’s license is required.
• Obtain NCIC Certification within 3 months of hire, SD 911 Telecommunications certification, and Emergency Medical Dispatch (EMD) certification within one year of hire are required.
• Must successfully complete Dispatch Communications Training program.

Comments: Per SDCL 02:05:01:01 applicants must be a US citizen and be at least 18 years of age at the time of appointment. Travel is required to complete required training, job duties and court appearances. Must be able to work rotating shifts including weekends and holidays. Employment is contingent upon a successful background check, psychological evaluation and polygraph test, and medical examination (includes drug and alcohol testing).

Advertised Salary Salary range of $19.27 - $21.67/hr., depending upon qualifications, plus benefits.

Duration of the Term 12 months

Appointment Percent 100

Work Hours Shift Work including Nights, Weekends, and Holidays

Appointment Type Regular

Employment is contingent upon a successful background check, psychological evaluation and polygraph test, and medical examination (includes drug and alcohol testing). SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

Department Description and Cultural Expectations

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities. The University Police Department ( UPD ) provides year round 24/7 law enforcement service for South Dakota State University. Police officers are state trained and certified with full law enforcement authority. The department is responsible for protecting the campus community, ensuring a safe environment for continued education and research, providing enhanced security for the campus infrastructure and large scale public events, investigating crimes, providing uniformed patrol, deterring and detecting criminal activity and other policing services as needed.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing [e-mail] . Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: [phone].

Contact Information

For additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position.

Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment.

If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position

Please designate the physical requirements of this position Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Lifting light, Reaching, Sitting for sustained periods of time, Use Both Hands, Use of Either Hand, Independently, Wrist Movement (twisting or rotating)

Describe any of the conditions selected

Sitting for sustained periods of time- Works at a fixed radio communications station and is confined to the workstation for extended periods of time. Is constantly placed in stressful situations.

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position.

Please check the appropriate response that describe the sensory requirements for this position. Color Vision, Depth Perception, Distant Vision, Hearing, Near Vision, Peripheral Vision, Speaking, Vision (With and without corrective lenses)

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day.

Please describe, in more detail, any of the conditions checked above

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed.

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Office Environment, Other Environment (Please explain below)

If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Not a typical Office Environment as it is a 24/7/365 operation.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Where did you hear about this position?
  • LinkedIn
  • SDBOR Employment Site
  • South Dakota Department of Labor
  • Employee Referral
  • Department Announcement / Inside State
  • Handshake
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