Assistant Director, Academic Resource Ce

Marquette University; Milwaukee (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) with up to 8% match

Generous time off

Tuition benefits

Job summary

Marquette University in Milwaukee, WI is seeking an Assistant Director for the Academic Resource Center to lead coaching workflow management, oversee MySuccess operations, and supervise Peer Academic Learning Specialists and graduate students.

The role drives data reporting, program assessment, and outreach to students on academic probation, while coordinating ARC study tables and faculty partnerships to support student success.

Qualifications

• Bachelor's degree in Higher Education Administration or related field.
• 1-3 years of related experience plus supervisory experience.
• Working knowledge of student development and learning theory.
• Experience with technology-based case management or student success systems.
• Ability to collect, analyze, and report student success data.
• Ability to work with a broad range of campus stakeholders.
• Leadership and training capability.
• Strong organizational skills for supervising a large team.

Responsibilities

• Lead MySuccess workflow coordination and case management.
• Check coaching referrals, assign appointments, and maintain the MySuccess database.
• Coordinate ARC responses to referrals and support probation students.
• Assist in delivering MARQ 1030: Strategies for College Success.
• Develop peer education initiatives and supervise PALS.
• Hire, train, and supervise ARC student employees.
• Oversee ARC study tables and evaluate peer education initiatives.
• Lead assessment and reporting using MySuccess data.
• Develop campaigns promoting academic coaching for probation students.
• Support day-to-day ARC operations and align with CRLA standards.
• Teach workshops on time management and study skills.
• Maintain the academic coaching website.

Skills

Supervisory experience

Student development theory

Data reporting

Stakeholder collaboration

Technology-based case management

Education

Bachelor's degree in Higher Education Administration

Master's degree in Higher Education Administration

Tools

Slate

EAB Navigate

Starfish

Job description

JOB REQUIREMENTS: Assistant Director, Academic Resource Center Posting

Number: 201104876 Employment Status: Full Time Job Family: Student

Support, Advising, and Career Development Position Overview

Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our https://www.marquette.edu/human-resources/total-rewards.php. This is your next opportunity to join an organization that invests in their employees career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

• medical
• dental
• vision
• 403(b) with up to 8% university match
• generous time off package
• tuition benefits for employees, spouses, and dependents with no payback requirement!

The Assistant Director, Academic Resource Center provides leadership and strategic development of the Academic Resource Center’s academic coaching case management system and peer academic support initiatives. This position serves as the point person for the MySuccess Academic Coaching workflow, including referral routing, coaching assignments, alerts, reporting, and database management. This position supervises the Peer Academic Learning Specialists (PALS) and the Academic Resource Center graduate students and oversees the Academic Resource Center study tables. This position leads the assessment and data reporting of academic coaching services, develops communication campaigns, and coordinates support for students on academic probation.

Duties and Responsibilities

• Academic Coaching Case Management and MySuccess Coordination - Serve as the point person for the MySuccess Academic Coaching workflow, with responsibility for the case management technology including workflows, alerts, referral routing, and reporting.
• Check coaching referrals daily, assign coaching appointments to Peer Academic Learning Specialists (PALS) and graduate students, and maintain the MySuccess database.
• Coordinate the Academic Resource Center response to academic coaching referrals and provide academic coaching for students on academic probation, including support during the academic censure process.
• Assist the Academic Resource Center Director in the delivery of the MARQ 1030: Strategies for College Success course.
• Leadership for Peer Academic Support Initiatives and Academic Resource Center Graduate Students - Develop and implement the Academic Resource Center peer education initiatives.
• Supervise, hire, train, and conduct regular meetings with Peer Academic Learning Specialists (PALS).
• Oversee, implement, and assess Academic Resource Center study tables.
• Monitors, analyzes, and evaluates the current scope of peer education initiatives and implements new initiatives as appropriate.
• Supervise, hire, and train Academic Resource Center graduate students who provide academic coaching and support peer education initiatives.
• Assessment, Data Reporting, and Communication Campaigns - Lead the assessment and data reporting of academic coaching services using MySuccess data, including referral volume, coaching utilization, and student outcomes.
• Develop and implement communication campaigns that promote academic coaching services, with a focus on outreach to students on academic probation.
• Implementation of ARC Operations - Assist the Academic Resource Center Director in the day-to-day operations of the office, including planning, organizing, and coordinating office activities to achieve ARC goals.
• Assist in the recruiting, hiring, and training of ARC student employees.
• Ensure that the ARC stays in alignment with College Reading and Learning Association (CRLA standards).
• Teach workshops and facilitate trainings on time management, study skills, and other student success topics.
• Maintain the academic coaching website.

Required Knowledge, Skills and Abilities

• Bachelor's degree in Higher Education Administration or related field.
• 1-3 years of related experience plus supervisory experience
• Working knowledge of student development and learning theory.
• Understanding of issues that hinder academic success, particularly for students on academic probation and other high-need populations.
• Demonstrated experience managing technology-based case management or student success systems, including workflows, alerts, referral routing, and reporting.
• Demonstrated ability to collect, analyze, and report student success data.
• Demonstrated ability to work with a broad section of stakeholders including faculty, students, parents, and other campus partners.
• Evidence of programming and training ability.
• High level of organization and the ability to supervise a large team of undergraduate and graduate student employees.

Preferred Knowledge, Skills and Abilities

• Master's degree in Higher Education Administration or related field.
• 4-5 years related experience
• Experience with student success case management platforms such as Slate, EAB Navigate, Starfish, or similar software.

Department: Student Educ Services

Posting Date: 09/15/2026 Closing Date:

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.