Assistant Director, Academic Advising & Student Success

The New School; New York (NY); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Health & Wellness

Retirement plan

Paid vacation and holidays

Tuition waiver

Job summary

The New School in New York City seeks an Assistant Director of Advising to lead academic advising for undergraduate and/or graduate students across Lang College, Parsons, and the College of Performing Arts, while supervising staff and guiding program development.

Reporting to a Director of Student Success Advising, you will manage advising workflows, academic planning, and cross‑campus collaboration to support persistence and graduation in a dynamic educational community.

Qualifications

• Bachelor’s degree and 4-6 years of related experience with a focus on student engagement and advising.
• 2 years of experience supervising or co-supervising individuals.
• Superior student services skills.
• Experience developing and/or implementing policy as pertains to student status at a college or university.
• Demonstrated excellence in interpersonal skills, including sensitivity to cultural differences.
• Proven abilities in personal judgment and critical thinking skills to help others make values-based decisions regarding academic, career, and other success paths.
• Strong presentation, written and verbal communication skills.
• Demonstrated organizational skills and ability to work on multiple projects both independently and as part of a team.
• Proficiency in Microsoft Office and ability to learn new computer applications.
• Able to lift and carry objects, less than 40 pounds, on occasion.

Responsibilities

• Provide developmental academic advising through in-person and virtual appointments to support student success, persistence, retention, and graduation.
• Guide students in academic planning, goal setting, and overcoming barriers using critical thinking, assessment tools, and individualized support.
• Advise students on university, school, and program policies, including transfer credits, degree requirements, academic standing, probation, dismissal, and graduation eligibility.
• Maintain accurate and timely student records, advising documentation, and data within institutional systems, including Banner, DegreeWorks, and Starfish.
• Supervise, mentor, and evaluate advising staff; support hiring, performance management, personnel matters, professional development, and caseload assignments in collaboration with leadership and relevant university offices.
• Develop and implement advising workflows, projects, and cross-departmental processes that improve operational efficiency, staff effectiveness, and student retention.
• Contribute to strategic planning, budget discussions, leadership initiatives, committee work, and the development of advising programs and professional development opportunities.
• Collaborate with faculty, program directors, department chairs, and campus partners to coordinate academic planning, resolve student concerns, and strengthen communication across departments.
• Represent Student Success at university events, orientations, recruitment activities, and other campus functions, including occasional events outside normal business hours.
• Maintain current knowledge of institutional curricula, academic policies, advising best practices, and national developments in the field; provide appropriate referrals and elevate complex student concerns as needed.
• Ensure compliance with university policies and applicable regulations, including FERPA and Title IX.

Skills

Student engagement

Advising experience

Interpersonal skills

Policy development

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

Banner

DegreeWorks

Starfish

Microsoft Office

Job description

The New School in New York City seeks an Assistant Director of Advising to lead academic advising for undergraduate and/or graduate students across Lang College, Parsons, and the College of Performing Arts, while supervising staff and guiding program development.

Reporting to a Director of Student Success Advising, you will manage advising workflows, academic planning, and cross‑campus collaboration to support persistence and graduation in a dynamic educational community.