Assistant Dept Lead: Driving Sales & Customer Experience

The Kroger Co.; Novi (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

The Kroger Co. in Novi, MI is seeking a department leadership role to guide shopper experience during primetime hours and coordinate with store and department leaders to deliver a high-performance culture.

The role emphasizes training, merchandising, promotions, safety, and inventory accuracy to ensure every customer enjoys a great experience, with emphasis on communication and teamwork.

Qualifications

• Excellent oral/written communication skills.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Establish department performance goals and empower associates to meet targets.
• Ensure orders and backstock are managed and products replenished.
• Train and develop associates and participate in performance appraisals.
• Create a welcoming environment for customers and answer product questions.
• Inform customers of specials and offer samples.
• Maintain merchandising standards and monitor quality and freshness.
• Create and execute sales promotions with store management.
• Educate associates about promotions affecting the department.
• Ensure in-stock and CAO processes.
• Maintain proper temperatures and temperature logs.
• Reinforce safety programs and report hazards.
• Report safety risks or illegal activity.
• Adhere to laws and company guidelines.
• Perform essential job functions with or without accommodation.

Skills

Communication

Stress management

Math basics

Education

High School Diploma or GED

Job description

The Kroger Co. in Novi, MI is seeking a department leadership role to guide shopper experience during primetime hours and coordinate with store and department leaders to deliver a high-performance culture.

The role emphasizes training, merchandising, promotions, safety, and inventory accuracy to ensure every customer enjoys a great experience, with emphasis on communication and teamwork.