ASSISTANT DEPARTMENT MANAGER - SHOES

Von Maur, Inc.; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Advancement opportunities

Job summary

Von Maur, Inc. is seeking an Assistant Shoe Department Manager in Livonia to lead a team focused on delivering exceptional customer service and driving department sales. You will coach associates, build relationships with customers, and ensure daily operations meet brand standards.

The role requires strong leadership, a focus on sales goals, and flexibility to work day, evening, and weekend shifts in a premier department store environment.

Qualifications

• Proven ability to motivate associates to deliver outstanding customer service.
• Develop relationships to grow department business.
• Meet individual sales and account goals as part of the shoe department team.
• Assess performance to improve customer service quality and department results.
• Provide feedback on selling and account statistics to drive improvement.
• Develop solutions to solve customer problems and department needs.

Responsibilities

• Motivate associates to deliver outstanding customer service – train, coach and lead by example.
• Develop relationships to grow your department business.
• Execute all duties of a shoe sales associate and meet individual sales and account goals.
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals.
• Provide feedback to associates on selling and account statistics.
• Develop and implement solutions to solve customer problems and department needs.
• Be available to work a rotation of day, evening, and weekend shifts.

Skills

Customer service

Leadership

Sales goals

Relationship building

Coaching

Job description

As an Assistant Shoe Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and developing associates to provide top-tier customer experiences.

What You’ll Do

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a shoe sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on selling and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.