ASSISTANT DEPARTMENT MANAGER - SHOES

Von Maur, Inc.; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Von Maur, Inc. is seeking an Assistant Shoe Department Manager to lead a team in delivering exceptional customer service and driving department growth. You will coach employees, optimize merchandising, and support associates to meet sales targets in a fast-paced retail environment.

The role emphasizes relationship-building with customers and colleagues, ongoing development of staff, and effective problem solving to ensure a stellar shopping experience for every guest.

Qualifications

• Motivate associates to deliver outstanding customer service.
• Develop relationships to grow department business.
• Provide feedback to associates on selling and account statistics.

Responsibilities

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a shoe sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on selling and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

Skills

Customer service

Leadership

Coaching

Job description

As an Assistant Shoe Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and developing associates to provide top-tier customer experiences.

What You’ll Do

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a shoe sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on selling and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

WHAT YOU CAN EXPECT

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.