DEPARTMENT MANAGER - SHOES

Von Maur, Inc.; West Fargo (ND); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within opportunities

Job summary

Von Maur, Inc. seeks a Shoe Department Manager to lead a high-performing team and uphold America’s Leading Department Store standard of customer service. You will coach associates, build strong relationships with customers, and ensure the shoe department achieves its sales and service goals.

In this role you will train staff, monitor performance, and implement solutions to improve the customer experience. Flexibility to cover day, evening, and weekend shifts is required to succeed.

Qualifications

• Motivate associates to deliver outstanding customer service and coach them.
• Develop relationships to grow department business.
• Execute duties of a shoe sales associate.
• Assess performance to improve service, sales, and goals.
• Provide feedback on service, selling, and account statistics.
• Develop and implement solutions to customer problems and department needs.
• Be available for day, evening, and weekend shifts.

Responsibilities

• Motivate associates to deliver outstanding customer service and coach them.
• Develop relationships to grow department business.
• Execute duties of a shoe sales associate.
• Assess performance to improve service, sales, and goals.
• Provide feedback on service, selling, and account statistics.
• Develop and implement solutions to customer problems and department needs.
• Be available for day, evening, and weekend shifts.

Skills

Lead by example

Customer service

Relationship building

Sales coaching

Performance feedback

Problem solving

Shift flexibility

Job description

As a Shoe Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. In this action-packed department, you have the ability to drive retail growth through building and maintaining relationships, optimizing brand knowledge, and developing associates to provide top-tier customer experiences.

What You’ll Do

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a shoe sales associate
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

What You Can Expect

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.