Assistant Department Manager: Brand Experience & People

URBN Urban Outfitters, Inc.; Huntsville (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Huntsville, AL is seeking an Assistant Department Manager to enhance service, selling, and store operations while fostering a welcoming, brand-aligned environment for customers and team members.

You will lead the sales floor, participate in recruiting and onboarding, support daily opens/closes, and collaborate on events that connect the store with the local community. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Anthro brand fan and retail leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Team player with a collaborative mindset.
• Willingness to learn and grow within URBN.

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued.
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deepen connections with the local community.
• Actively participates in leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Checks in with leadership to maintain communication and teamwork on completing store objectives.
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager.

Skills

Anthro brand fan

Retail leadership

Team player

Flexibility (nights/weekends/holidays)

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. in Huntsville, AL is seeking an Assistant Department Manager to enhance service, selling, and store operations while fostering a welcoming, brand-aligned environment for customers and team members.

You will lead the sales floor, participate in recruiting and onboarding, support daily opens/closes, and collaborate on events that connect the store with the local community. Flexibility for nights, weekends, and holidays is required.