Retail Team Lead: Customer Experience & Events

URBN Urban Outfitters, Inc.; Elko (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Huntsville, AL is seeking an Assistant Department Manager to support service, selling, and daily operations. You will foster a community-minded environment, align with SPARKED values, and help lead the salesfloor and events that connect with nearby customers.

The role emphasizes team leadership, onboarding, and maintaining store standards, with a focus on exceptional customer experiences through collaborative planning and brand storytelling.

Qualifications

• Retail leadership experience is required.
• Ability to work flexible hours including nights, weekends, and holidays.
• Experience collaborating with teams to achieve store objectives.
• Commitment to delivering exceptional customer service and inclusive environment.
• Willingness to participate in recruiting and onboarding processes.

Responsibilities

• Act as a brand representative to promote a positive, inclusive store environment.
• Lead by example to uphold a service culture with extraordinary customer care.
• Support store leadership and stylists to promote customer events and brand engagement.
• Participate in salesfloor leadership and drive engagement in each zone.
• Guide the team to prioritize customer experience and store objectives.
• Assist in recruiting, hiring, and onboarding to retain a diverse team.
• Utilize brand resources to support employee development and recognition.
• Communicate store priorities and brand messages to the team.
• Provide feedback on training needs to optimize scheduling and payroll allocation.
• Collaborate with partners to execute shipment and omni-fulfillment processes.

Skills

Anthro brand fan

Retail leadership

Team player

Flexible hours

Eager to learn and grow

Job description

URBN Urban Outfitters, Inc. in Huntsville, AL is seeking an Assistant Department Manager to support service, selling, and daily operations. You will foster a community-minded environment, align with SPARKED values, and help lead the salesfloor and events that connect with nearby customers.

The role emphasizes team leadership, onboarding, and maintaining store standards, with a focus on exceptional customer experiences through collaborative planning and brand storytelling.