Anthro Brand Leader — Customer Experience & Team Growth

URBN Urban Outfitters, Inc.; Boca Raton (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Boca Raton is seeking an Assistant Department Manager to support service, selling, and store operations, fostering an engaging and inspiring environment for both customers and the team.

You will help implement brand standards, educate staff on seasonal initiatives, and ensure every guest experiences exceptional service in line with URBN's SPARKED values. You will lead the sales floor in daily zones, participate in recruiting and onboarding, and coach a diverse team

Qualifications

• Retail leadership experience is required.
• Customer-focused and team-oriented approach is essential.
• Strong communication and interpersonal skills.
• Willingness to work nights, weekends, and holidays.
• Eagerness to learn and grow within URBN.

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store.
• Leads by example in upholding a service culture that delivers extraordinary service.
• Supports the store leadership and stylists to promote brand events and community engagement.
• Leads the salesfloor and drives engagement in each zone to meet store objectives.
• Participates in recruiting, hiring, and onboarding to retain a diverse team.
• Utilizes brand resources to develop employees and support initiatives like SPARKED Journal.
• Supports opening/closing procedures, store standards, restocking, and IT issues.
• Collaborates to execute shipment and omni-fulfillment processes and maintain stock levels.
• Provides feedback to optimize scheduling and payroll allocation for sales and brand initiatives.
• Contributes to an inclusive work environment and communicates store priorities with the team.

Skills

Anthro brand fan

Retail leadership

Team player

Flexibility

Growth mindset

Job description

URBN Urban Outfitters, Inc. in Boca Raton is seeking an Assistant Department Manager to support service, selling, and store operations, fostering an engaging and inspiring environment for both customers and the team.

You will help implement brand standards, educate staff on seasonal initiatives, and ensure every guest experiences exceptional service in line with URBN's SPARKED values. You will lead the sales floor in daily zones, participate in recruiting and onboarding, and coach a diverse team