Assistant Dean of Students (Case Manager)

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 60,000 - 63,000; Full time

Job summary

University of North Carolina at Greensboro seeks an Assistant Dean of Students (Case Manager) to manage case intake, assess needs, and coordinate follow-up across campus partners. You will support students in distress, promote wellbeing, and contribute to a culture of care within a dynamic, fast-paced environment.

The role requires a Master’s degree and at least five years of relevant experience in higher education or a similar setting, along with strong communication and crisis-management

Qualifications

• Master’s degree required; higher ed experience preferred.
• Minimum 5 years post-master’s full-time in student wellbeing or related setting.
• Ability to work in teams and handle competing priorities with minimal supervision.

Responsibilities

• Provide student support and advocacy to improve retention and success.
• Serve as a resource to students, faculty, staff, and families; interpret policies; make referrals.
• Assist distressed students and coordinate campus resources across partners.
• Lead and participate in on-call rotations to respond to crises and incidents.

Skills

Teamwork

Communication

Adaptability

Diversity awareness

Education

Master's degree

Job description

Position Number:

998377

Functional Title:

Assistant Dean of Students (Case Manager)

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The mission of the Dean of Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.

Position Summary:

This Assistant Dean of Students (Case Manager) position is primarily responsible for the case management and outreach functions of both the Behavioral Assessment Team (BAT) and the Erase Hate campaign. The multidisciplinary Behavioral Assessment Team focuses on early intervention strategies for students who may be at risk of harming themselves or pose a significant disruption to the living, learning, or work environment. This position serves on the Behavioral Assessment Team and is responsible for managing case intake information, engaging in ongoing case evaluations, coordinating follow-up with active and inactive cases, providing updates regarding concerning and disruptive behavior, soliciting pertinent information from campus partners to support informed decision making, and maintaining continuity of care across service providers.

Minimum Qualifications:

• Relevant Master’s degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution.
• Minimum of 5 years post-master’s full-time experience and higher education or similar setting where the applicant contributes to student wellbeing and success within a higher education setting.
• Successful candidates must have the ability to work effectively in teams and individually in a fast-paced environment.
• Proven ability to prioritize work appropriately and adapt quickly to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities.
• Knowledge of principles and practices around diversity, inclusion, and other related topics, student case management, crisis management, student conduct and familiarity with restorative justice and other related practices.
• Strong communication skills and ability to present and facilitate training. Candidates must have a willingness to work some evenings and weekends.

Preferred Qualifications:

• Ability to understand the University environment, work collaboratively with on and off-campus partners, and build and sustain relationships with a diverse population of students, faculty, staff, parents/families, and community partners to address a wide array of situations.
• Experience handling confidential and sensitive information and situations with diplomacy, exercising excellent judgment that is congruent with federal, state, and university policy.
• Superior critical thinking and organization skills and experience developing and administering assessment tools.

Recruitment Range:

$60,000 - $63,000

Org #-Department:

Dean of Students - 44503

Job Open Date:

09/17/2026

For Best Consideration Date:

10/01/2026

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

40

Key Responsibility:

Student Support

Essential Tasks:

• Provide support and advocacy to students while promoting student well-being, retention, and success, including, but not limited to bias and campus climate concerns.
• Serve as a resource to students, faculty, staff, and families by assisting with the resolution of student concerns, interpreting University policies and procedures, making appropriate referrals, and connecting students with campus and community resources.
• Assist students experiencing distress, hardship, or other challenges that may impact their academic and personal success.
• Collaborate with campus partners to support student needs and contribute to a culture of care through outreach, consultation, and intervention efforts.
• Participate in the Dean of Students on-call rotation and respond to student crises, emergencies, and critical incidents as appropriate.

Percentage Of Time:

30

Key Responsibility:

Behavioral Assessment Team and Erase Hate Case Management and Outreach

Essential Tasks:

• Lead case management efforts for the Behavioral Assessment Team by managing referrals, conducting information gathering, assessing student needs, coordinating support resources, monitoring active cases, and collaborating with campus partners to promote student well-being and continuity of care.
• Provide consultation and support regarding students exhibiting concerning behaviors and assist in implementing appropriate intervention and follow-up strategies.

Percentage Of Time:

15

Key Responsibility:

Collaboration, Education, and Outreach

Essential Tasks:

• Collaborate with faculty, staff, students, and campus and community partners to support student well-being, success, and continuity of care.
• Consult with university stakeholders regarding students of concern, facilitate appropriate referrals and resource connections, and coordinate support efforts to address complex student needs.
• Develop and present educational programs, trainings, and outreach initiatives related to student support, students in distress, and available campus resources.
• Serve on university committees and multidisciplinary teams as assigned, and foster collaborative partnerships that promote a culture of care and enhance the student experience.

Percentage Of Time:

10

Key Responsibility:

Leadership and Supervision

Essential Tasks:

• Directly co-supervise one graduate assistant and provide leadership, training, mentorship, and performance feedback to support professional development and departmental goals.
• Assist with the recruitment, selection, onboarding, and evaluation of graduate student staff.
• Collaborate with the graduate assistant on initiatives related to student support, outreach, and departmental operations while ensuring effective service delivery and a positive learning experience.

Percentage Of Time:

5

Key Responsibility:

Other

Essential Tasks:

• Support the day-to-day operations of the Dean of Students Office, including student appointments and drop-ins and meeting with students regarding a variety of concerns.
• Serve in the Dean of Students on-call rotation responding to emergency and critical incident situations as assigned.
• Represent the Dean of Students Office during special events and on university committees, occasionally with limited advance notice.
• Participate in departmental and divisional meetings and professional development opportunities.

Physical Effort:

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - R

Work Environment:

Inside - F, Outside - R