Student Services Specialist

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 15,000 - 20,000; Full time

Job summary

UNC Greensboro’s University Registrar’s Office seeks a Student Services Specialist to be the primary point of contact for students and staff. You will deliver exemplary customer service via phone, email, and in person, handling inquiries on enrollment verification, registration, and records with a thorough understanding of FERPA regulations.

In this role you will guide students through processes, resolve issues, and coordinate with departments to ensure accurate information and timely responses.

Qualifications

• Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Preferred: Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, or student services; experience with Banner, degree audit tracking, and MS Office Suite is a plus.

Responsibilities

• Provides the highest level of customer service in all interactions to deliver one-stop service within the University Registrar’s Office and improve the student/constituent experience.
• Provides knowledgeable support through registration, records, scheduling, curriculum, transcript, and record procedures to translate university language into understandable terms.
• Acts as an experienced guide for students, staff, and faculty interacting with the Registrar’s Office, resolving inquiries and directing requests to the appropriate resource.
• Becomes an advocate for the student while using professional discretion to refer to the next level of support when necessary.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

Bachelor’s degree; or equivalent training and experience

Tools

Ellucian Banner

MS Office Suite

Job description

Position Number:

998917

Functional Title:

Student Services Specialist

Position Type:

Staff

Position Eclass:

EZ - EHRA Non - Exempt Permanent

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary:

The Student Service Specialist serves as the primary point of contact for the University Registrar’s Office (URO). Acts as an experienced guide who accompanies students as they interact with the URO by providing the highest level of customer service, and knowledgeable support through telephone, email or face to face interaction. Serves as a first point of contact for in-person, phone, and email interactions for the URO. Handling and resolving customer issues; researching, obtaining and evaluating all relevant information to handle inquiries and issues; directing requests and unresolved issues to the designated resource; and following up on customer interactions, enrollment verification, registration, and other constituent (student, faculty, staff, alumni etc.) related duties of the URO as needed. This position requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, or student services within a college setting, student information systems, preferably Ellucian Banner, degree audit tracking, and MS Office Suite software are a plus.

Recruitment Range:

$17,275

Org #-Department:

University Registrar's Office - 10204

Job Open Date:

10/21/2026

Open Until Filled:

Yes

FTE:

0.500

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Non-Exempt

Percentage Of Time:

65%

Key Responsibility:

Acts as an experience guide and first point of contact, who accompanies students/staff/faculty as they interact with the University Registrar’s Office.

Essential Tasks:

• Provides the highest level of customer service in all interactions with students, faculty, staff, parents/families, and community members to provide one-stop service within the University Registrar’s Office and improve the student/constituent experience.


• Provides knowledgeable support through all registration, records, scheduling, curriculum, transcript, and record procedures to make student expectations and requirements easily understandable (translate Higher Education and UNCG language to common, understandable language).


• Navigates each individual student/staff/faculty situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.


• Becomes an advocate for the student during difficult situations while using professional discretion and judgment to refer the student to the next level of support when necessary.


• Provides timely responses, accurate information (phone/email/in person) and professional verbal and written communication.

Percentage Of Time:

5%

Key Responsibility:

Timely, Accurate, and Friendly Customer Service

Essential Tasks:

• Provide timely, accurate, and friendly customer service to students, staff, and faculty who call or email with questions about transfer articulation.

Percentage Of Time:

5%

Key Responsibility:

Other duties as assigned.

Essential Tasks:

• Attend meetings as needed.


• Assist with special projects.


• Attend training sessions, webinars, conferences to maintain current knowledge on the new releases of Banner and Transcript Articulation processes/guidelines.

Percentage Of Time:

25%

Key Responsibility:

Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.

Essential Tasks:

• Relate to a diverse population and to maintain composure when faced with difficult situations.


• Multitask, organize, prioritize, and track multiple projects/tasks through to completion with an attention to detail.


• Work independently while contributing to a team environment.


• Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.


• Establish and maintain effective working relationships with supervisors, other department staff, students, and the public.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Reaching - F

Work Environment:

Inside - C